Account Manager

ACCOUNT MANAGER

JOB OVERVIEW

· An Account Manager (AM) is responsible for ensuring that customer needs are translated properly and understood by all internal departments that may handle any issues pertaining to the client’s work.

· AM assists with data processing, handle complaints, and ensure that customers get the best possible experience.

· AM is responsible for assessing and meeting our clients’ needs to maintain great relationships.

· AM oversees all aspects of the account using planning, monitoring, and controlling processes.

· AM is responsible for coordination and completion of the account and to this end will perform a variety of tasks including setting deadlines, assigning responsibilities, supervising team members, and overseeing, monitoring, and summarizing progress of the project.

· AM is responsible for more than one account at a time including one-time projects and ongoing long-term projects.

· Ensure that all janitorial operations (cleaning, floor care, etc.) are being performed to the client`s specifications and quality levels.

· Account managers act as liaison between property managers, janitorial staff and Promise TSI executive management, so it is imperative that you can effectively communicate all directives from clients, building occupants and administrators to janitorial staff.

· General work schedule: 08:30 am to 05:30 pm but must be flexible to be able to work evenings, nights, and weekends as necessary.

· Conduct site visits at various times and shifts.

· Conduct building inspections

· Ensure proper use of supplies and equipment through the training and development of supervisors and employees.

· Adhere to company guidelines for discipline and termination procedures.

JOB REQUIREMENTS

· Valid Driver’s License

· 2-year college diploma or equivalent

· Excellent verbal and written communication skills to communicate product ideas to clients.

· Listening and Presentation Skills

· Strong customer service and interpersonal skills for dealing with different types of customers and accounts

· Strong problem-solving skills to help resolve customer complaints or needs with strong administrative follow up and follow through

· Strong organizational skills and attention to detail

· Strong time management and organizational skills

· Up-to-date understanding of the industry's consumer behavior

· Exceptional analytical skills for analyzing client data.

· Time management and multitasking skills to handle multiple tasks and clients at once.

· Advanced motivational and negotiation skills

· Proven track record of strong performance in an environment that requires adaptability to change.

Join our team as a Manager and contribute to our mission of providing exceptional service to our valued customers. Apply today!

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus

Work Location: In person

Salary : $55,000 - $60,000