Alumni Advisor - Worcester, MA

Position Summary

The Alumni Advisors facilitates and maintains assimilation of program attendees into Promises Behavioral Health facility-specific Rooted alumni program and provides continuous monitoring and support alumni services.

Primary Duties and Responsibilities

• Participates in regular national alumni team meetings and 1/1 calls with the direct supervisor.
• Ensures that each client has been sufficiently educated on Promises alumni aftercare services and, if consenting, completes opt-in agreement to be contacted post-discharge
• Completes alumni profiles in Salesforce for all consenting clients within one-week post discharge from a Promises program
• Maintains/updates all alumni profiles in Salesforce when new information is gathered
• Documents each phone call made to alumni in Salesforce
Completes aftercare calls at the following frequency post-discharge:
• 1 week, 1 month, 3 months, 6 months, 9 months & 1 year
• Facilitates weekly alumni services education groups with clients prior to discharge
• Facilitates weekly local alumni meetings (consisting of check-in, topic discussion and speaker meetings); schedules and maintains guest speaker lineup
• Facilitates weekly virtual alumni meetings
• Plans and facilitates monthly alumni events/activities including an annual Homecoming celebration. Monthly alumni events include a service project and FIRE event
• Coordinates with PBH marketing department and supplies them with essential information to develop print and digital graphics for alumni meetings and events
• Creates and maintains email blast schedule for meetings and events
• Creates a monthly alumni newsletter
• Maintains and monitors facility specific alumni social media page and PBH alumni app
• Other duties and special projects as requested by direct supervisor
• Has the autonomy to make decisions regarding their alumni department as it falls within the parameters of PBH Rooted Alumni Community national standards

Knowledge, Skills, and Abilities

• Must have knowledge of 12-step programs and/or additional recovery methods
• Event planning skills
• Exemplary interpersonal skills
• Ability to communicate effectively, both verbally and in writing; read and interpret written information; write clearly and informatively
• Able to work both independently and collaboratively
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to work effectively with diverse cultures, beliefs, and genders
• Knowledge of MS Office
• Available for alternate, evening and weekend schedules and shifts may be required to meet client needs, state and regulatory agency requirements and business necessity

Job Qualifications and Requirements

Education:

• Completion of a drug and alcohol studies program preferred
• Some college work preferred

Experience:

• 2 years' addiction or mental health related experience

Applicable State Requirements:

• Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, fingerprinting, drug testing, health screening (if applicable)