What are the responsibilities and job description for the Director of Operations position at PromoCentric?
Job Title: Director of Operations
Position Overview:
The Director of Operations is responsible for overseeing and continuously improving the company's internal operations to drive efficiency, productivity, and profitability. This role will manage and optimize key areas, including manufacturing (screen printing, embroidery, laser engraving, etc.), warehouse, shipping & receiving, purchasing, graphics, and sourcing, while also identifying and implementing strategic improvements.
Reporting directly to the CEO/Founder, this individual serves as a trusted advisor and right-hand person to the leadership team, ensuring seamless operations and alignment with the company’s strategic goals.
Key Responsibilities:
Position Overview:
The Director of Operations is responsible for overseeing and continuously improving the company's internal operations to drive efficiency, productivity, and profitability. This role will manage and optimize key areas, including manufacturing (screen printing, embroidery, laser engraving, etc.), warehouse, shipping & receiving, purchasing, graphics, and sourcing, while also identifying and implementing strategic improvements.
Reporting directly to the CEO/Founder, this individual serves as a trusted advisor and right-hand person to the leadership team, ensuring seamless operations and alignment with the company’s strategic goals.
Key Responsibilities:
- Operational Leadership: Plan, direct, and coordinate all operational functions, ensuring best practices and efficiency across departments.
- Process Improvement & Optimization: Map, refine, and document workflows, creating standardized procedures to enhance productivity and minimize waste.
- Lean & Continuous Improvement: Utilize Lean methodologies to drive process improvements, increase efficiency, and reduce costs.
- ERP Assessment & Integration: Lead efforts to evaluate, optimize, and integrate the company's ERP system, ensuring seamless connectivity across functions.
- Project Management: Oversee operational initiatives, demonstrating expertise in project planning, execution, and cross-functional collaboration.
- Supply Chain & Sourcing: Improve procurement strategies, vendor relationships, and cost-effectiveness in sourcing materials and services.
- Team Leadership & Development: Foster a high-performance culture, mentoring and developing department heads and team members to achieve company objectives.
- Performance Monitoring & Reporting: Establish KPIs, track operational metrics, and implement data-driven decision-making practices.
- Proven leadership experience in operations, supply chain, manufacturing, or related fields.
- Expertise in Lean methodologies and process optimization (Lean Certification required).
- Strong experience in ERP systems assessment, optimization, and integration.
- Demonstrated project management expertise with a track record of successfully leading initiatives.
- Ability to analyze, develop, and improve workflows and operational systems.
- Strategic thinker with the ability to execute hands-on improvements.
- Excellent communication, problem-solving, and leadership skills.