Customer Collaboration Analyst

Description

Do you love snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you’re looking for!

At PIM, We Make The Brands You Love®. Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise.

We are looking for a Customer Collaboration Analyst interested in starting a career with a top-ranked and growing snack company, and to be part of our Customer Service team at PIM’s Park Ridge site in New Jersey.

Customer Collaboration Analyst  is focused on supporting our Mexico markets, providing analytics and tools to support Sales Support, and ensuring smooth communication across teams. The ideal candidate will be bilingual in English and Spanish, with experience in SAP and a strong understanding of customer collaboration processes.

The incumbent will provide technical support through a Super User profile, assist with customer scorecards, and support departmental needs for EDI with SAP. You will become familiar with and take ownership of all technical aspects of SAP affecting the Order to Cash (OTC) processes. This role is pivotal in ensuring effective customer collaboration and alignment between sales, service, and operational teams.

Key Responsibilities:

• Provide analytics and tools to support the Sales Support team, focusing on data-driven insights for decision-making.

• Create and manage customer scorecards, ensuring accurate tracking and reporting on customer performance metrics.

• Provide technical support as a Super User for the Sales Support team, assisting with system-related issues and troubleshooting.

• Offer departmental support for EDI processes, ensuring seamless integration with SAP.

• Own all technical aspects of SAP affecting OTC (Order to Cash) processes, including identifying opportunities for improvements and efficiency gains.

• Collaborate with internal teams to address customer needs, resolve issues, and improve customer satisfaction, especially for our Mexico and international markets.

• Serve as the primary point of contact for Spanish-speaking customers, ensuring effective communication and timely resolution of issues.

• Assist with the development and execution of customer collaboration strategies to optimize order fulfillment, inventory management, and customer service.

•  Maintain accurate and up-to-date customer records and data in internal systems.

Qualifications

• Bachelor’s degree in Supply Chain, Business, or related field

• Minimum of 2 years of experience in customer collaboration, sales support, or related fields.

• Fluency in Spanish (both written and verbal) is required.

• Experience with SAP, including EDI integration and OTC processes.

• Strong analytical skills, with the ability to create and interpret customer scorecards and provide actionable insights.

• Ability to manage multiple tasks and thrive in a fast-paced, service-oriented environment.

• Excellent written and verbal communication skills in both English and Spanish.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Strong problem-solving skills, attention to detail, and follow-through capabilities.

• experience working with Mexico market

• Knowledge of EDI (Electronic Data Interchange) processes and their integration with SAP.

• The PIM Brands Global Headquarters in Park Ridge, New Jersey
• The role requires working on-site: Monday thru Thursday.  Work from home/remotely on a rotating Friday schedule. 
• Summer Fridays between Memorial Day weekend and Labor Day weekend

• Total compensation package including bonus, 401(k) plan match and other incentives (*based on eligibility and position)
• Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more
• Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life
• Personal time off, vacation time, floating days and observed holidays
• Business casual dress
• Entrepreneurial and innovative culture offering the opportunity for internal career advancement

• #10 Candy Company in North America
• #26 Global Candy Company
• Makers of Welch’s - #1 Fruit Snack in U.S.
• 2024 Advocate of the Year Award
• Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development 2024
• Recognized by New Jersey Business Magazine 2024
• Top 100 Privately Owned Company in the Metro NYC Market
• Top 50 Employer in New Jersey