What are the responsibilities and job description for the ProMotion Rehab and Sports Medicine is hiring: Patient Relations Specialist in C position at ProMotion Rehab and Sports Medicine?
Are you passionate about providing exceptional customer service and creating positive experiences for patients? Join our team at ProMotion Rehab and Sports Medicine as a Patient Relations Specialist (PRS) and help us deliver 5-star care to every individual who walks through our doors.
As a Patient Relations Specialist, you will be the first point of contact for our patients, playing a vital role in their overall experience. This position requires a proactive, personable, and detail-oriented individual who can balance administrative responsibilities with a strong focus on patient satisfaction.
Key Responsibilities
- Deliver outstanding customer service by building rapport with patients and addressing their individual needs.
- Manage administrative and clinical tasks, including answering phone calls, greeting patients, data entry, and maintaining accurate patient records.
- Collect payments and assist with insurance verification when necessary.
- Schedule and manage provider calendars, ensuring smooth clinic operations.
- Collaborate effectively with clinicians and administrative staff to maintain a cohesive and efficient work environment.
- Learn and adapt quickly to new software systems and clinic processes.
- Excellent customer service skills : Create positive interactions and ensure patient satisfaction.
- Strong multitasking abilities : Handle multiple responsibilities efficiently.
- Attention to detail : Maintain accuracy in all administrative tasks.
- Organizational expertise : Keep processes and documentation streamlined.
- Effective communication skills : Interact professionally and clearly, both in person and over the phone.
- Team-oriented mindset : Work collaboratively with colleagues to achieve shared goals.
- Physical capability : Sit, stand, kneel / stoop, and lift up to 45 lbs as needed.
- 2 years of customer service experience (required).
- Associate or bachelor's degree (preferred).
- Must be 18 years of age or older.
- Excellence
- Community
- Education
- Patient Focused - Understand and develop relationships with patients to provide high quality experience and outcomes
- Respect for Others - Treat others with dignity & respect. Value diversity. Encourage and practice teamwork.
- Feedback & Communication - Helping the team grow through performance feedback and effective communication.
- Continuous Improvement - Review, Learn, Adjust, Improve
Qualifications
To succeed in this role, you will need :
Preferred Qualifications
Why Join Us?
At ProMotion Rehab and Sports Medicine, we go above and beyond for our patients by providing personalized care and an outstanding customer experience. If you're ready to contribute to a dynamic team and make a meaningful difference in patients' lives, we'd love to hear from you!
Compensation : $15.00 - $18.00 per hour
Our mission at ProMotion Rehab and Sports Medicine is to inspire and promote wellness through comprehensive rehabilitative and preventative physical therapy and occupational therapy services. We are committed to providing our communities with the highest quality of care, emphasizing patient experience, research, education and clinical outcomes. We use an evidence-based approach to guide our treatment decisions, which allows us to provide our patients with the most optimal rehab experience and outcomes.
Core Values
Guiding Principles
Healing Through Motion
At ProMotion, our physical therapists and occupational therapists know that many neuromusculoskeletal problems and pain can be solved through movement. We are here to help you improve your movement experience, thereby improving your human experience. That is why our motto is "Move Better. Live Better. Play Better."
High-Quality Care
We are committed to providing our communities with the highest quality of care, emphasizing patient experience, research, education and clinical outcomes. We use an evidence-based approach to guide our treatment decisions, which allows us to provide our patients with the most optimal rehab experience and outcomes.
Patient-Specific Individualized Care
We know that the rehab journey is important, but the destination is most important to you when you've been sidelined by an injury. We are committed to giving you our undivided attention, not only when you enter in our doors on your first visit, but at every visit after that, until you meet your goals.
Salary : $15 - $18
