Intake Coordinator

Description

PromptCare is seeking a highly motivated and detail-oriented Intake Coordinator to join our Enteral Patient Admissions team. The coordinator will be responsible for processing inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, and e-mails. The coordinator must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients. If you are a self-starter with a passion for helping others and a desire to work in a dynamic healthcare environment, we encourage you to apply for this exciting opportunity. To learn more about our company, please visit PromptCare In-home Respiratory and Infusion

Reports to: Departmental Lead, Supervisor or Manager

Job Type: Full-time, 40 hours per week, hybrid schedule, Mon-Fri eight (8) hour shifts from 8:30am-6:00pm

Location: Concord, NC

Requirements

• A college education (associate or bachelor’s degree) is preferred, but we will consider strong relevant experience in lieu of a college degree
• Must have strong PC skills, especially the MS Office suite
• Previous experience with Brightree or CPR software, is a major advantage (although training will be provided)
• Previous experience with patient admissions and customer service in a similar referral source-based practice setting is strongly preferred
• Durable Medical Equipment (DME) and respiratory knowledge is a plus
• Previous experience working with hospitals, physicians, case managers, and sales team is preferred

Job Responsibilities, included but not limited to:

• Provide our clients with timely and accurate information and take appropriate corrective actions regarding our services to ensure the customer’s complete satisfaction
• Obtains patient referral admission data and documents initial information
• Notifies appropriate staff of all pending referrals and patient admissions and maintains communication between referral, sales, dispatch, and other departments as needed
• Enters new patient information into the order processing system
• Generates a referral log every day and forwards to appropriate staff
• Performs insurance verification and obtains prior authorizations for patient onboarding
• If additional information is needed to obtain authorization, direct contact with sales, case manager, physician, and patient may be required until all data is collected, and the authorization process is complete
• Performs cost analyses for new referrals and communicates information to Sales and dietician if required
• Process telephone calls and triage problems in accordance with company standards and other verbal and written training policies
• Assure deliveries are scheduled to meet patient needs and company guidelines for cost-effectiveness
• Follow proper procedures for accurate and timely documentation of referral source or patient concerns, and most importantly, take appropriate corrective actions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 35 pounds.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Employee Referral bonuses & Discount Ticket Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.