Patient Care Coordinator

Description

PromptCare is seeking a highly motivated and compassionate Patient Care Coordinator to join our team. The PCC processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound calls, faxes, and e-mails. The PCC must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients. The PCC will also act as a pharmacy technician when and as needed. If you are passionate about providing exceptional patient care and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. To learn more about our company, please visit us at PromptCare In-home Respiratory and Infusion

Reporting to: Departmental Lead, Supervisor or Manager

Job Type: Full-time, Mon-Fri 8:30am-5:00pm

Location: Cedar Rapids, IA

Requirements

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred
• Customer service experience in a Home Medical Equipment company is strongly preferred, but previous customer service experience in the healthcare services business is also acceptable
• Previous experience working with infusion therapy patients is highly desirable
• Active Pharmacy Technician certification (CPhT) required

Job Responsibilities, included but not limited to:

• Call all patients to schedule medications, and supplies delivery
• Manage medical equipment
• Manage labs
• Place renewal orders for pharmacy prescriptions or supplies
• Call nursing agencies for supply needs
• Prepare, package and label medications for deliveries
• Track equipment
• Manage inventory and order supplies as needed
• Maintain a clean and organized work environment
• Adhere to all pharmacy regulations and guidelines
• Other additional job duties

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand and walk, ability to lift files, open filing cabinets and bend or stand as necessary. This position may require the ability to occasionally lift office products and supplies, of 20-35 pounds.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Employee Referral bonuses & Discount Ticket Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.