What are the responsibilities and job description for the Operations Analyst position at Pronix Inc?
Job Details
Job Title: Operations Analyst (24-06959)
Location: Plano, TX / Charlotte, NC / Pennington, NJ
Work Setup: Hybrid (3 days onsite, 2 days remote) Delivery Center
Duration: 12-month contract (extendable up to 36 months)
Job Description:
Client is seeking an Operations Analyst for a long-term contract with a leading financial institution. This role involves data feed monitoring and managing an incident ticketing queue, working within a high-impact operations environment.
Key Responsibilities:
- Monitor data feed alerts and triage incidents via a ticketing queue
- Investigate and analyze issues to identify potential root causes
- Escalate incidents appropriately to support and engineering teams
- Ensure regulated messaging applications are running optimally
- Manage and support applications enabling compliant review of electronic communications
- Coordinate and implement validated application service changes
- Collaborate with internal teams (Engineering, Operations, eDiscovery, Legal, Compliance)
- Ensure compliance requirements are met through technical controls and reporting
- Maintain process documentation and knowledge base content
- Prioritize workload based on business needs and urgency
Must-Have Skills:
- Data Feed Monitoring experience
- Incident Ticketing Queue experience (ServiceNow, Jira, etc.)
- Strong problem-solving and root cause analysis skills
- Ability to communicate and escalate issues across technical and non-technical teams
- Working knowledge of ITIL principles
- Experience with MS Windows Server and Microsoft Office Suite
- Basic understanding of network troubleshooting
Nice-to-Have Skills:
- Exposure to SQL or PowerShell scripting
- Familiarity with regulatory compliance, especially in electronic communications
- Experience with automation of recurring tasks
- Technical writing and documentation experience
- Relevant certifications (e.g., ITIL, Microsoft, Network )
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
