What are the responsibilities and job description for the Service Desk Manager position at Pronix Inc?
Role: Associate Director - The Service Desk Manager
Location: @ New York, NY (On-Site)
Full Time Position !!
Qualifications
- Bachelor’s degree in IT, Business Administration, or a related field; ITIL certification preferred.
- 5 years of experience managing a high-volume service desk, preferably in a large organization with multiple departments.
- Strong leadership, communication, and interpersonal skills, with a proven ability to motivate and manage a team.
- Demonstrated experience in managing SLAs and performance metrics, with a track record of meeting or exceeding targets.
- Familiarity with IT service management tools and incident management software (e.g., ServiceNow, BMC Remedy).
- Excellent problem-solving and decision-making skills, with the ability to handle high-stress situations effectively.
Interested candidates can share the resumes to srini@pronixinc.com or reach me @ 609-297-5966
