Sales Support Specialist

Sales Support Specialist

Summary

The Sales Support Specialist is responsible for supporting Pronto’s Sales teams with a number of tasks during the sales process and assists with customer interaction driven by Pronto’s website and social media outlets.

Responsibilities and Duties

• Assist in the preparation of quotes, RFP and RFI responses for potential customers.
• Assist with Customer Service overflow back-up requirements taking inbound calls from customers wanting to place an order, check status, etc. This will require a comprehensive understanding and proficiency of the Dispatch Science order screens, vehicle capacities, and of course, advanced customer service skills.
• Maintain and update all pricing rates cards and discount programs.
• Assist in the training of customers who desire to use online ordering. This may include a concerted marketing effort (in support of the Marketing Manager) to specific customer segments that would prefer an impersonal ordering process.
• Conduct research as prescribed to assist Management and the Sales organization with understanding market trends, specific industry segment trends, and customer satisfaction.
• Assist in supporting Sales teams with developing custom presentations for prospective clients. This may be in conjunction with the Marketing Manager.
• Gain exposure to the real-time selling process through joining Sales representatives and/or Account Managers in sales calls as applicable.
• Assist Sales with customer conflicts as they arise – working effectively with Operations to report and resolve.
• Manage and maintain sales results reporting according to the standards required to meet Management expectations.
• Attend internal Sales meetings to be exposed to real-time performance reporting.
• Assist in the development of Sales training material and be able to transfer that knowledge in the onboarding process.
• Basic understanding of Customer Relationship Management systems. Knowledge of HubSpot is a plus.
• Monitor and respond to lead capture prospects generated through Pronto’s website.
• Set up accounts as applicable; assigning accounts to Outside Sales (DFW & Houston), Logistics, and AM if those accounts have potential to grow larger than a single delivery event.
• Promote and protect the company brand where applicable.

Qualifications

• Strong negotiation and customer service skills
• 2-3 years of proven experience in sales support, particularly in B2B environments
• Familiarity with CRM tools such as HubSpot
• Excellent organizational and time management abilities
• Experience in account management and business development
• Knowledge of retail sales and selling techniques
• Ability to communicate and interact effectively with all organizational levels

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• No nights

Work Location: In person