Retail Baker (Customer Service)

Job Title: Retail Baker (Customer Service)

Company: Proof Bread, LLC 

Location: Phoenix, AZ 

Position Type: Full-Time  (must have weekend availability)

Compensation: $15-$16/hour company tip share (an additional $2-$5/hr) 

Benefits: Health, Dental, and Vision Insurance; Voluntary Life and Accident Insurance; Sick Time and PTO for FTE; opportunity for growth and development

Job Summary: 

 Proof Bread is a renowned artisanal bakery dedicated to crafting the finest handcrafted bread and pastries. With a commitment to quality and innovation, we strive to deliver exceptional products to our customers while fostering a culture of creativity and excellence. We are currently seeking full-time and part-time Retail Bakers to join our team. This position reports to the Bakery Manager and works closely with teammates and staff at all levels of the organization.  

The Retail Baker is responsible for fostering a positive customer experience, embodying our company value of excellence through the quality baking of products, maintaining facility cleanliness and organization, setting daily proofs, performing daily food service production, producing various sourdough loaves and doughs for multiple Proof Bread locations, and promoting sales by educating customers on our unique sourdough products. 

Our ideal candidate is reliable, community-oriented, and flexible to work various shifts with various requirements throughout the weekly schedule, especially during weekends and holidays. 

Key Responsibilities, include but are not limited to: 

Customer Service 

• Create aesthetically pleasing product displays to entice customers to make purchases 
• Greet every customer in an authentically friendly, proactive, and welcoming manner 
• Have a strong understanding of and educate customers on all Proof products with corresponding talking points to help encourage sales  
• Actively build relationships with clientele to encourage repeat business and maintain positive reputation for Proof Bread in the community  
• Promote ways to find, use, and store Proof Bread 
• Package orders and handle ready-to-eat product with respect and adherence to food safety standards 
• Craft quality made-to-order coffee and tea beverages for customers 
• Maintain cleanliness and order of customer areas, restock and face retail fridges, and fill displays 
• Enter daily inventory for online orders by 7am 
• Operate a Point of Sale and handle cash with maximum accuracy 
• Close cash register and customer service areas according to company standards and perform end-of-day reporting 
• Wash all dishes, sanitize all customer areas and counters, sweep and mop floors 
• Prepare leftovers and manage community donations at end-of-day closing 
• Promptly report issues to management or leadership 

Bakery Production (Baking):  

• Understand sourdough process and how to judge acceptable fermentation for baking readiness 
• Operate commercial ovens and bake breads and pastries according to set timelines and baking parameters 
• Top, decorate, and prepare pastries for customer display 
• Monitor items for quality control and report any issues to management 
• Process, prepare, and label food service products for customer consumption in accordance with food safety standards 
• Work in an organized fashion with an emphasis on time and task management 
• Consider needs of and prepare for next shift success 
• Organize products for daily transfer and accurately complete transfer logs 
• Wash all dishes, sanitize all production counters, sweep and mop floors 
• Uphold cleanliness of production areas and perform facility and equipment maintenance routines 
• Help BOH mixing team with ad-hoc tasks as needed 

Qualifications: 

• Must produce a valid ID and food handling certification 
• Must show 2 years of verifiable customer service and cash handling experience 
• Must be good multi-tasker, time manager, and team player 
• Work weekends and stay until all tasks are completed 
• Ability to maintain a friendly attitude and push towards positive conflict resolution even when dealing with disgruntled customers 
• Position may require safely operating lift gates on box trucks on occasion (training to be provided as needed) 
• Should be able to lift 50 lbs without complication 
• Must be able to stand for the entirety of a shift, up to 8 hours 

Our ideal candidate is: 

• A versatile team player 
• Energetic and friendly 
• Ready for challenges 
• Punctual and reliable 
• Organized and efficient 
• Accepting of feedback 

Salary : $2 - $5