What are the responsibilities and job description for the Concessions Supervisor - Wake Forest Athletics position at Proof of the Pudding?
Proof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary concepts from scratch. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more.
Proof of the Pudding, operator of Wake Forest Concessions, is looking for team members that will be responsible for supervising concession stands at a variety of events. The ideal candidate will be available for all Wake Forest home football games and has experience leading a concessions operation. We are offering competitive pay and on-the-job training at one of the most scenic venues in North Carolina.
This is seasonal/part-time work as business needs are dictated by athletic events.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ability to work with new team members week-to-week to provide excellent customer service in a fast-paced environment.
- Manage the personnel in one or multiple concession stands ensuring hot food is hot, cold beverage is cold, and speed of service.
- Delegate tasks in an upbeat and courteous manner.
- Following up with team members and coaching them on-the-job while understanding there is not a one-size-fits-all method.
- Perform pre and post shift meetings and manage the team of staff that is scheduled to run each event.
- Oversee food preparation at the concession stand while practicing and abiding by local and state food safety laws.
- Ensuring the completion of cleaning & sanitizing checklists, time-temperature logs, inventory counts, cash management, and other functions.
- Assisting in post-event tasks including inputting and updating inventory.
- Executing monthly inventories.
- Running food on game-days.
Performs other related duties as required.
Qualifications
Education and/or Experience:
- High School diploma or equivalent preferred
- 1 year experience leading a food service team, concessions leadership is preferred.
- Live within 25 miles of Wake Forest University campus preferred.
- ServSafe Certified preferred.
Specialized Qualifications:
- Must have previous concessions experience leading a team.
- Strong Customer Service skills with the desire to go above and beyond, providing excellent service to our customers.
- Effective communication skills with both team members and guests.
- Have a team oriented mindset, courteous, can delegate tasks, and is firm in maintaining standards.
- Must be able to pass a background check.
- Availability to work all home football games.
Work Environment
The work environment for this position will be event operations and working out of the Football Stadium or similar venues. This position will often move throughout campus and stadium grounds on different terrains. This position may work with kitchen equipment including food warmers, heat lamps, coolers, and more.
Uniform Requirements
Adherence to Company Uniform Requirements outlined in the Associate Handbook, uniform requirements outlined in your orientation guidelines.
Physical Demands:
- Prolonged periods of standing, moving through an event space, and traveling throughout the stadium
- Bending, lifting, scooping, and carrying miscellaneous equipment and food items
- Must be able to lift up-to 30 pounds at times.
COMPANY CORE VALUE AND COMPETENCY REQUIREMENTS
- Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
- Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: “see it, own it, solve it.”
- Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.
- Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.
- Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
- Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.
- Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
- Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.
- Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.
Position Salary & Benefits:
- Competitive pay based on experience.
- Free meal while working.
- Opportunity for advancement. Proof of the Pudding is consistently seeking to amplify talented team member’s roles.
- On-the-job training that can be applied industry wide.
- A flexible work schedule, excluding home football/basketball game days,
- Working at the most scenic and iconic facilities North Carolina has to offer.
Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
