Food & Beverage General Manager - Memphis Sports & Event Center

Description

Proof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary innovations. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, Convention Centers & more.

We are seeking a General Manager with strong experience in leading large venue catering with a strong background in concession operations and premium hospitality logistics. This role will be the point person for all day-to-day Operations, team development and continued focus of client relations.

Responsibilities:

• Design and implement business operations to ensure maximum efficiency and profitability of the food service department
• Looks for methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures.
• Set comprehensive goals for department performance and growth
• Oversee daily operations of the department and the work of 25 managers and up to 100 hourly employees
• Lead employees to encourage maximum performance. Evaluate performance based on set expectations, data, and metrics.
• Organizing frequent meetings and open lines of communication with sales, operations, and culinary teams
• Monitoring the team and event schedule including reporting status, progress updates, and identifying areas that require corrective actions.
• Responsible for managing and participating in interviewing new employees, developing strategies for developing talent at all levels, and coaching organizational leaders.
• Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.
• Practice an open door policy for employee grievances or dissatisfaction, documenting and addressing and escalating, as needed, appropriately and timely
• Hold staff accountable for fulfilling job description, conduct performance reviews of direct reports and ensure timely hourly reviews, coach and follow company guidelines for documentation of any lack of performance
• Provides timely, accurate, and complete reports on the operations and finances of the department
• Forge strategic partnerships and relationships with clients, vendors, agencies, venue partners and all other professional business relationships.

*Responsibilities are not limited to this list

Qualifications

Required Qualifications

• 5 years of experience in Hospitality Operations, Food & Beverage Management, Event Coordination, Operations Management, or equivalent. 
• Bachelor’s Degree in Hospitality, Organization Leadership, Management, or related field
• Exceptional executive presence, business acumen and presentation skills.
• Must live near or be willing to relocate to Memphis, TN.

Specialized Qualifications

• Budgeting and/or financial focused mindset

Work Environment  
This position breakdown will be around 50% in office work, 50% event attendance. Office work entails computer usage, interdepartmental meetings and communications, talking with hourly staff via email, phone, and in person, and assisting with event preparation as needed. Event attendance includes leading execution teams, and being a managerial presence onsite. Events may be indoors or outdoors.

Physical Demands: 

• Prolonged periods of sitting at a desk and working on a computer.
• This position may have periods of standing, moving through an event space, and traveling from venue to venue with bending, lifting, scooping, and carrying miscellaneous equipment and food items 
• Ability to perform physical tasks; such as but not limited to, lifting approx. 25 lbs. 

CORE VALUE AND COMPETENCY REQUIREMENTS

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.”
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.  
• Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.  
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.

Position Salary & Benefits:

• This is considered a full-time salary position with an opportunity for yearly bonus
• Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D as well as long term disability at no cost to employees
• Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, and Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity 
• Additional benefits include car allowances and cell phone stipend 

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.