Front of House Supervisor - DUKE

Description

Proof of the Pudding (POP) is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary innovations. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more.

We are currently seeking an experienced Front of House Supervisor to join the team at DUKE University. POP provides food service to DUKE’s athletic events, special events, and student athletes. This position will lead the front of house team at our Athlete Training Table and be hospitality suites lead for football gameday and other sporting events.

Responsibilities:

• Oversee the execution and details of day-to-day operations of DUKE University Front of House including the athlete’s training table and overseeing a team during gameday operations.
• Work very closely with GM, Culinary, and Operations team to understand and maintain needs for multiple coinciding events.
• Be an onsite supervisor during food service times.
  • Training table operates 5-7 days per week with 2-3 meal times per day
• Managing time effectively to ensure all BEO/menu items are completed prior to service times.
• Managing the team that is scheduled to run each event.
• Responsible for setting buffet stations which may include décor, linens, and China.
• Ensure the client is communicated with and checked in on throughout the event.
• Assist with on-the-job training of new employees ensuring all staff is set up for success.
• Attending and executing each assigned event to ensure that it runs smoothly from the set-up to the break-down.
• Assisting in post-event tasks including inputting payroll and inventory as directed.

Performs other related duties as needed.

Qualifications

Required Qualifications:

• 2-4 years of experience in Front of House Operations, F&B Coordination, Lead Server, or equivalent
• Strong knowledge and efficiency of Microsoft Office
• Must be a team player and well organized with strong written and verbal communication skills

Specialized Qualifications:

• Excellent listening and communication skills
• Renowned time management and organization skills
• Strong Customer Service skills with the desire to go above and beyond a client’s needs
• The ability to work alone and as a team
• Strong attention to detail and the ability to learn and adapt quickly

Work Environment 

The work environment for this position will mainly be food & beverage front of house operations located in the DUKE University food hall or athletic venues. This position will often move throughout campus stadiums and travel throughout the university grounds. Events may take place in indoor or outdoor settings.

Physical Demands:

• Prolonged periods of standing, moving through an event space, and traveling from venue to venue
• Bending, lifting, scooping, and carrying miscellaneous equipment and food items
• Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs.

CORE VALUE AND COMPETENCY REQUIREMENTS

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.”
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct. 
• Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. 
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.   

Position Salary & Benefits:

• This is considered an hourly part-time position.
• The schedule for this position may range depending on business needs but will often consist of either a morning shift covering breakfast operations or a later shift covering dinner service.
• Benefits include daily meals per shift.
• Opportunity for advancement. Proof of the Pudding is consistently seeking to amplify talented team member’s roles.
• On-the-job training that can be applied industry wide.

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

Salary : $18 - $20