Operations Manager (hourly) - DUKE University

Description

Proof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary concepts from scratch. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more.

Proof S&E is the exclusive food & beverage provider for DUKE athletics and the daily Athlete Dining area. We are seeking an Operations Manager to lead the hospitality food & beverage operations at DUKE University including suites and clubs during game-day, catering events, and the daily student athlete Training Table.
ESSENTIAL DUTIES

• Take the lead on overseeing all aspects of the catering operations/team events service execution – including set-up & layout in collaboration with the catering director and GM
• Communicate effectively, both orally and in writing
• Coordinate multiple components of catering & events programs including equipment, pantries, set-ups, and labor management. 
• Interview, train, schedule, and motivate staff, including organizing, prioritizing, and guiding work assignments. 
• Attend events to ensure professional level of service delivery, safety, and instruction. 
• Monitor and maintain inventory levels of all supplies, and pass info onto the chef so orders are placed. 
• Manage and supervise catering or training table staff collaborate with GM or Catering director on planning including scheduling, training, and performance evaluations
• Ensure compliance with health and safety regulations and food handling guidelines
• Assist in event execution planning and development, taking into consideration customer preferences and event differences 
• Coordinate and communicate with clients to ensure that events are executed according to their specifications and expectations
• Contribute to the development and implementation of marketing and sales strategies to increase business and attract new client
• Bring creativity and fresh ideas to improve our programs 
• Assess training and in-service needs in area of specialty collaborate with GM & Catering Director to provide consultation and arrange/facilitate training and seminars
• Maintain proper par level for China, Glassware, Flatware & maintain proper storage of these items 
• Foster a cooperative work environment and build on employee engagement programs

Performs other related duties as needed.

Qualifications

Experience & Specialized Skills

• Minimum of 2 years of experience in a similar role
• Ability to lead and manage a team of event staff
• Strong communication and interpersonal skills
• Knowledge of food safety regulations and procedures
• Ability to manage labor so events are able to meet financial goals 
• Proficient in Microsoft Office and catering management software
• Strong attention to detail and organizational skills
• This position requires long hours with demanding job duties
  • Hours can range based on event, but expect to work 10-15 hours/day
• Must be comfortable with onsite work in Raleigh, NC

CORE VALUE AND COMPETENCY REQUIREMENTS

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.”
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct. 
• Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. 
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.   

Work Environment 

The work environment for this position will be a variation of front of house, back of house, warehouse, and storage areas. This position will often move throughout campus stadiums and travel throughout the university grounds. Events may take place in indoor or outdoor settings.

Physical Requirements

• Prolonged periods of movement, moving through a limited space, and walking on various surfaces
• Bending, lifting, scooping, and carrying miscellaneous equipment and food items 
• Must have ability to frequently lift up to 60 lbs, push 150 pounds, and bend, lift, and carry product and equipment constantly

Compensation & Benefits

• This is considered a full-time hourly position. Hours may fluctuate based on business needs.
• Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D as well as long term disability at no cost to employees
• Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, and Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.