Order Fulfillment Lead

ESSENTIAL FUNCTION:

Ensure operational flow, efficiency and accuracy within order fulfillment functions in the facility. Set the pace and example for specialists. Act as point of contact with supervisors and managers. Be accountable for on time throughput between order release, picking, packing and shipping.

DIRECT AREAS OF OVERSITE:

• Order release
• Picking, Packing and Shipping
• Shipping and Packaging Supplies

DUTIES & RESPONSIBILITIES:

• Responsible for orders flowing through the facility
• Client forward pick area setup and organization
• Maintain a clean, orderly and sustainable fulfillment area (picking/packing/manifesting areas)
• Communicate and coordinate with other departments to ensure flow and throughput is optimized
• Conduct daily “standup” meeting with Order Fulfillment crew
• Make sure specialists are adequately cross trained and capable of performing different roles
• Ensure specialists understand and follow client specific processes to optimize client satisfaction
• Communicate with clients on order related topics
• Carry out special client instructions
• Carry out compliance related tasks for orders
• Set example at facility for the high ProPack level of service

COMPANY PROVIDED ASSETS

• Desktop computer

REQUIRED QUALIFICATIONS:

• Hands-on experience in order release, picking, packing and shipping
• Efficient flow and throughput skills
• Highly detail oriented
• Organizational and time management skills
• Basic computer skills (Email, Excel, Word and web browsing)
• Creativity and problem solving
• Ability to communicate to and listen effectively when relating to coworkers, administration and clients

PREFERRED QUALIFICATIONS:

• Good understanding of metrics and reporting
• Customer service
• Good communication and presentation skills
• Typing over 50 words per minute

JOB EXPECTATIONS/REQUIREMENTS:

• Attend, participate and contribute in weekly meetings
• Maintain a professional workplace that falls in line with ProPack’s company culture and values
• Constantly be thinking of and suggesting new processes and ideas
• Promote continuous improvement in all areas
• Identify procedural waste and reduce or eliminate
• Maintain a good and professional communications with clients at all times
• Strive for excellence in accuracy

EVALUATION POINTS

• Accuracy and efficiency of order fulfillment tasks
• Client satisfaction with order fulfillment related tasks
• Troubleshooting and problem solving abilities
• Effectiveness of flow and throughput
• Openness to direction from supervisors and management
• Knowledge of order fulfillment SOPs and ensuring that specialists are following them