Senior Account Manager - Parking Operations

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Park your career here, with Propark Mobility!

Senior Account Manager

Salary Range: $55,000-$60,000 a year Commensurate with Experience, plus Incentive Bonus Potential

Work Modality:  In Office

Schedule: Full-time, Monday - Friday 7am - 3pm

Location: Montaclair, New Jersey

Applications will be accepted until job is closed.

Experience Needed:

• You have operational and financial acumen
• Your team leadership skills are exceptional
• You have impeccable conversational and written communication skills.
• You are a motivated individual willing to take on new challenges, with management experience in the Hospitality industry, preferrably including parking experience.
• You are self-sufficient, resourceful, and decisive.
• You have an exceptional way with people, and you bring extraordinary results.
• Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.
• Bachelor’s degree with a concentration in business is preferred.

Skills and Abilities Needed:

• Ability to maintain flexible in schedule to meet operational needs.
• Excellent organizational, problem solving, and time management skills.
• Excellent interpersonal skills with client focus, and an ability to work with all staff levels.
• Excellent written and verbal communication skills.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

What We Offer: Compensation and Benefits:

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think 
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7 

Who We Are:

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750 locations throughout the U.S. and are on a 5-year plan to quadruple our size!Are you ready to park your career here? We have lots of opportunities ahead!

As Senior Account Manager, you will:

• Assist and train managers in handling customer complaints and day-to-day operational issues.
• Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
• Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
• Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
• Act as primary point of contact with client and maintain highest level of relationship satisfaction
• Perform other tasks as developed and assigned by company management.

Are you ready to park your career here?

Apply today!

We can't wait to meet you!

*** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

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• Operational Oversight: Manage daily operations across five parking facilities, ensuring seamless service delivery and optimal performance at each location.

• Team Leadership: Supervise, train, and motivate on-site teams, fostering a high-performance culture focused on customer satisfaction and operational excellence.

• Client Relations: Serve as the primary point of contact for clients, addressing inquiries, resolving issues promptly, and maintaining strong, long-term relationships.

• Revenue Management: Monitor and reconcile financial transactions, implement strategies to maximize revenue, and ensure accurate reporting for all sites.

• Performance Reporting: Prepare and present regular operational and financial reports to senior management, highlighting successes and identifying areas for improvement.

• Inventory Control: Oversee inventory and equipment across locations, ensuring proper maintenance and availability to support operations.

• Quality Assurance: Conduct routine audits and inspections to ensure adherence to company policies, safety regulations, and service standards.

• Process Improvement: Identify operational inefficiencies and implement improvements to streamline workflows and enhance customer experiences.

• Customer Experience: Address and resolve customer concerns promptly while promoting a positive parking experience at every location.

• Collaboration: Work closely with internal teams and external partners to support marketing initiatives, facility maintenance, and service enhancements.

Salary : $55,000 - $60,000