What are the responsibilities and job description for the Customer Success Specialist position at Propel, Inc?
Are you a motivated and ambitious professional seeking an exciting opportunity as a Customer Success Specialist ? Join a thriving global scale-up and become an integral part of a dynamic team.
Our client, a pioneering software company, is transforming the industrial sector with cutting-edge AI solutions that empower businesses to optimize utility management across their facilities. Having achieved remarkable global success, they are now on the lookout for a dedicated individual to enhance this vertical.
Key Responsibilities
- Act as the primary contact for US customers, cultivating strong and enduring relationships.
- Gain a deep understanding of customer objectives and challenges, providing strategic insights for their success.
- Establish and monitor success metrics, KPIs, and milestones to demonstrate value.
- Create and implement comprehensive customer success plans to ensure effective onboarding and adoption.
- Track customer engagement, identifying upsell, cross-sell, and expansion opportunities while collaborating with various departments to drive customer success.
- Manage the renewal process, facilitating discussions, addressing concerns, and negotiating contracts.
Skills & Experience
If this resonates with you, we would love to connect for an informal chat!
