What are the responsibilities and job description for the Customer Service Specialist position at Propel Personnel?
Job Overview
Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a customer-focused Customer Service Specialist.
In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively.
Primary Responsibilities
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Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a customer-focused Customer Service Specialist.
In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively.
Primary Responsibilities
- Respond to customer inquiries via phone, chat, and email in a professional and friendly manner
- Provide accurate details regarding products and the status of orders
- Support customers in making purchases, processing returns, and managing exchanges
- Work collaboratively with various teams to achieve customer satisfaction
- Keep comprehensive records of customer interactions in CRM system
- Prior experience in customer service, call center, or similar position
- Exceptional verbal and written communication skills
- A customer-oriented approach to problem resolution
- Knowledge of CRM platforms is a plus
- Competitive hourly salary based on experience
- Full benefits package that includes health, dental, vision, and paid time off
- Flexible work from home schedule
- Employee discounts on a wide range of our products
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