What are the responsibilities and job description for the Customer Success Manager position at Propel?
We are looking for a gritty and ambitious individual for the position of Customer Success Manager to join a successful global scale-up and be an addition to the America's team.
My client is a scale-up software company that is revolutionizing the industrial sector with their AI capabilities allowing businesses to manage their utilities across buildings. They have seen huge, global success and are now looking for an Enterprise seller to come and grow this vertical out.
Key Responsibilities
- Be the go-to contact for US customers, building strong, lasting relationships.
- Understand customer goals and challenges, offering strategic guidance for success.
- Define and track success metrics, KPIs, and milestones to showcase value.
- Develop and execute customer success plans for seamless onboarding and adoption.
- Monitor engagement, spotting upsell, cross-sell, and expansion opportunities and collaborate with other departments to drive success.
- Own the renewal process—manage discussions, address concerns, and negotiate contracts.
Skills & Experience
- Experience in Customer Success, Technical Account Management, Implementation Management, or Project Management role within a B2B SaaS or IoT environment.
- Experience working in a company that provides both hardware and software is super relevant.
- Industry experience in construction, real estate, or utility technology is highly desirable.
- Proven success in renewals, growth strategies, customer onboarding, and training.
- Excellent relationship-building, stakeholder management, and communication skills.
- Ability to thrive in a fast-paced, scale-up environment.
- Must be Boston-based.
If this sounds like it could be you ... let's have an informal chat🙂
Salary : $90,000 - $100,000
