Franchise Business Consultant

The Business Consultant position is responsible for working with their assigned franchisees on our brand standards and best practices to grow their businesses. This position demonstrates and explains to the franchisee how to understand financial statements, produce finished products, resources available to the franchisee for help and how to use the center management software.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Contribute to the department’s goals to ensure support for meeting the organization’s mission, key strategic objectives and annual business plan.
• Work with franchisees to identify their specific needs. Support the franchisees goals and priorities. Be knowledgeable and able to evaluate and assist franchisees in the following key business areas:
• Financial Analysis including:
• Balance Sheet and Income Statement analysis
• Operating ratios/guidelines
• Cash Flow/Budget projection & Financial Ratio Analysis spreadsheets
• Pricing strategy and analysis
• Sales & Marketing Management including:
• Sales & sales management, including the hiring, training and managing sales people and assisting franchisees with outside sales strategies
• National salesperson training, programs and resources
• Marketing and advertising campaigns and programs
• Database, E‐Marketing and Local Marketing
• Production management including workflow
• Training programs available to franchisees
• Support Site resources
• Business Planning
• Center Management Software

• Franchisee requests responded to within one business day. Follow up on all commitments in a timely manner.
• Ensure every center is visited according to company guidelines; including in-person and video conferences
• Help each franchise develop, follow and monitor an annual Business Plan including: Sales, Marketing, Financial goals, and Action Plans.
• Post and maintain a Google Workspace calendar; keep it updated weekly with travel and center visit commitments.
• Conduct resale/relocation/non‐renewal/closing visits as necessary, in a timely manner.
• Communicate regularly with appropriate members of the team in Sales Development, Marketing, etc. as appropriate to discuss action plans and ensure timely follow‐up with franchisee.
• Continuously build positive relationships with team members, other FASTSIGNS International departments, and franchisees through professional and proactive communication and partnering techniques.
• Learn new FASTSIGNS products and service lines such as digital signage, FASTSIGNS Credit, small format printing, etc.
• Provide exceptional customer service to members of the FASTSIGNS network.
• Participate in the annual Convention, Outside Sales Summit and other events as necessary.
• Submit articles to the Cutting Edge as requested.
• Edit and maintain company manuals as requested.
• Teach best practices as deemed by FASTSIGNS International, Inc.
• Create written documentation of all center visits, calls and checklists completed as required. 17. Develop professional skills through company and industry‐related resources.
• Interact positively with, and prioritize, franchise needs.
• Send monthly regional email to assigned franchisees.
• Coordinate travel within company guidelines, and stay within assigned regional yearly budget.
• Assist with special projects as assigned by Director of Franchise Operations, Vice President of Franchise Support and/or Chief Support & Development Officer
  
  
  

Competencies

• Strong skills in using Google Workspace and Microsoft Office
• Previous experience in a support / coordinator capacity preferred
• Ability to travel at least 50% of the time
• Excellent organizational skills
• Excellent verbal and written communications
• Self‐directed
• Ability to manage multiple projects
• Ability to meet deadlines and quality expectations
• Ability to maintain confidentiality for sensitive corporate issues or Franchisee compliance or other business related items is required
  
  
  

Supervisory Responsibility

Not applicable.

Work Environment

This job operates in two types of environments. A professional office and/or home office environment in which this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, shredding and fax machines. The second environment is a light manufacturing environment which includes printers, vinyl cutters and laminators.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full‐time position, and hours of work and days Monday through Friday, working between hours of 7:00 a.m. to 6:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is primarily during business days. Out‐of‐the‐area and overnight travel will be expected based on individuals’ job responsibilities. Some of the travel may be international.

Required Education And Experience

• Bachelor’s degree in a business, financial or related field or equivalent work experience.
• 5 or more years of experience in managing an accounting function in a medium‐ or large‐size company.
  
  
  

Additional Eligibility Qualifications

A valid driver’s license.

Security Clearance (for travel)

The Business Consultant is required to maintain a valid driver’s license and a legal US passport for potential international travel.

EEO Statement

FASTSIGNS International, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FASTSIGNS International, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

FASTSIGNS International, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FASTSIGNS International Inc.’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time with or without notice

Flexible work from home options available.