What are the responsibilities and job description for the Compliance/Customer Care Coordinator position at Proper HOA Management, LLC?
Perform community wide compliance inspections and facilitate correspondance and findings to Homeowners. Occasionally assist Customer Care. See below duties and responsibilities for this role.
Salary Range: 40k-50k Work Schedule: Full Time - Monday - Friday 9a-5p (In Office and In Field)
· Daily monitoring and response to all compliance inquiries,
· Communicate with homeowners to remedy violations distributed during compliance inspection,
· Inspect properties for compliance violations against HOA Governing Documents and accurately recording findings.
· Respond to and investigate allegations of violations of codes to determine validity of complaints and the appropriate course of action to mitigate violations,
· Process and notify owners of compliance violations in writing, by phone, and/or electronically,
· After Hours Maintenance Emergency Dispatch,
· Monitor the Customer Care email inbox,
· Answering incoming calls from homeowners regarding violations and other general topics,
· Create and follow a compliance inspection schedule.
· Miscellaneous administrative job responsibilities
· Must have own vehicle
· Proficient in Microsoft Office tools and service software
· High degree of accuracy, attention to detail and confidentiality
· Excellent communication and Interpersonal skills
· Possess strong multi-tasking and organizational skills
· Ability to work independently as well as within a team environment
Qualifications
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office applications
- Strong organizational skills with attention to detail
- Experience in data entry and customer service
- Ability to conduct outbound calling and analyze information effectively
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Compliance management: 1 year (Preferred)
Ability to Commute:
- Richardson, TX 75080 (Required)
Work Location: Hybrid remote in Richardson, TX 75080
Salary : $40,000 - $50,000