What are the responsibilities and job description for the House Attendant position at Proper Hospitality LLC?
Job Overview:
We are seeking a diligent House Attendant to join our team. The House Attendant will play a crucial role in maintaining the cleanliness and tidiness of assigned rooms and public spaces in alignment with our company's standards. Additionally, delivering exceptional customer service to create memorable experiences for our guests is paramount.
Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/ standards.
- Maintain complete knowledge of and comply to Proper Image, Proper grooming standards and Proper Uniform policies.
- Maintain complete knowledge of Proper Fundamentals.
- Monitor and maintain knowledge of all assigned assignments or shifts.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive and personalized guest relations at all times. Circulate in assigned areas frequently.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Tailor interactions and offerings based on guest preferences. Log guests’ preferences.
- Proactively resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of all hotel areas.
- Attend pre-shift briefings/lineups and provide operational feedback.
- Maintain awareness of noise, music, and lighting levels in hotel areas and report discrepancies to Manager.
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Ensure security of any assigned keys.
- Review assignment sheet and update completed assignments. Check with Manager and Housekeeping office for additional assignments throughout the shift.
- Review assigned area and complete general removal of any trash or debris.
- Stock cleaning carts with designated supplies and equipment.
- Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Clean designated areas with proper chemicals, tools and equipment.
- Ensure that nothing is stored in stairwells. Keep fire exits clear.
- Transport any food and beverage trays/items in public areas to service areas.
- Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
- Inspect condition of all furniture for tears, rips and stains and report damages to Manager. Dust and polish all woodwork.
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
- Clean all lamps, light fixtures and light switches; check for proper working condition.
- Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
- Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
Physical Requirements:
- Ability to bend, stoop, squat, and stretch to perform cleaning tasks.
- Capability to lift, push, and pull up to 40 lbs. regularly.
- Capacity to stand and maintain mobility for up to 4 hours at a time.
Qualification Standards:
- High school diploma or equivalent preferred.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
