Housekeeping Supervisor

Introducing The Shelborne by Proper, a holistic restoration of the iconic Miami beachfront hotel — re-opening in 2025. This extensive renovation will preserve the landmark’s 1940 art deco distinction and authentic charm while modernizing interiors from top to bottom — all embracing the rich heritage originally crafted by Morris Lapidus and Igor Polevitzky, two of the most celebrated Art Deco architects of the mid-twentieth century.

The Shelborne will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar- lounge, and curated cafe. Resort amenities include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.

Job Overview
We are seeking a detail-oriented and service-driven Housekeeping Supervisor to oversee the daily operations of our housekeeping department. This role ensures that our guest rooms and public areas maintain the highest standards of cleanliness, presentation and efficiency while leading a team of dedicated housekeeping professionals.

Key Responsibilities:

Operational Leadership

• Supervise, train and motivate housekeeping staff to uphold luxury service standards

• Assign and inspect guest rooms, suites and public areas to ensure impeccable cleanliness and attention to detail
• Monitor housekeeping supplies and linen inventory, ensuring optimal stock levels and cost control
• Collaborate with the Front Office and Maintenance teams to address guest requests and resolve any housekeeping-related issues promptly

• Implement and maintain cleaning procedures and safety protocols in compliance with hotel standards and regulations

Guest Experience & Quality Assurance

• Conduct regular quality inspections of rooms and public spaces, ensuring consistency with brand and Forbes Travel Guide (if applicable) standards

• Address guest concerns and special requests professionally, ensuring a seamless and comfortable stay

• Uphold sustainability initiatives and eco-friendly housekeeping practices as part of The Shelborne’s commitment to responsible hospitality

Team Development & Training

• Support onboarding and continuous training of housekeeping associates to enhance service excellence

• Foster a positive, team-oriented work environment while ensuring high staff morale and engagement

• Monitor and evaluate staff performance, providing constructive feedback and coaching as needed

Qualifications & Experience:

• Previous experience in a supervisory housekeeping role, preferably in a boutique or luxury hotel setting

• Strong leadership skills with the ability to inspire and mentor a team
• Keen attention to detail and passion for maintaining luxury hospitality standards
• Excellent communication and problem-solving abilities
• Knowledge of housekeeping procedures, cleaning techniques, and safety standards
• Familiarity with property management systems (PMS) and housekeeping software is a plus

• Ability to work a flexible schedule, including weekends and holidays, as needed

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.