What are the responsibilities and job description for the Night Auditor position at Proper Hospitality LLC?
Description:
Situated in Downtown’s Second Street District, Austin Proper Hotel & Residences is a luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.
Job Overview:
As a Hotel Night Auditor, you are entrusted with not only delivering exemplary customer service but also ensuring the accuracy of financial records and maintaining the security of the premises overnight. In addition to creating memorable guest experiences, you will perform essential accounting duties and monitor property operations.
Responsibilities:
- Welcome guests and assist with any inquiries or requests, providing a hospitable and professional demeanor.
- Conduct Night Audit procedures, including posting room charges and taxes, processing guest charges and credit card vouchers, and transferring charges and deposits to master accounts.
- Verify the accuracy of all account postings and balances, ensuring compliance with accounting principles and hotel policies.
- Track revenues, occupancy rates, and other property statistics, compiling this information for management's review and strategic planning.
- Prepare detailed summaries of cash, check, and credit card transactions, facilitating the reconciliation of financial records.
- Communicate effectively with management, summarizing operational results and providing recommendations for improvement or corrective action as needed.
- Perform end-of-day procedures in the property management software, ensuring the seamless transition between business days.
- Monitor and authorize the entrance and departure of employees, visitors, and other individuals to maintain the security of the premises and safeguard against theft or unauthorized access.
- Document daily activities and any irregularities observed, including equipment or property damage, theft incidents, presence of unauthorized persons, or unusual occurrences.
- Respond promptly to alarms and investigate disturbances, conducting patrols of the premises to deter and detect signs of intrusion.
- Collaborate with colleagues and support other departments as needed to ensure the smooth operation of the hotel.
Additional Functions:
- Assist with guest check-in and check-out procedures during non-peak hours, providing efficient and courteous service.
- Conduct routine inspections of guest areas and facilities to identify maintenance issues or safety hazards, reporting findings to the appropriate departments.
- Provide support to the Front Desk team during busy periods, helping to address guest inquiries, process reservations, and resolve issues.
- Participate in ongoing training and development programs to enhance skills and knowledge related to Night Audit procedures, customer service techniques, and hotel operations.
Qualifications:
- Minimum of 1-2 years of experience in Night Audit roles, demonstrating proficiency in accounting procedures and financial analysis.
- Preferred knowledge of Infor PMS software and basic proficiency in Microsoft Office applications and internet usage.
- Excellent organizational and planning skills, with meticulous attention to detail and accuracy.
- Strong communication skills, both verbal and written, with the ability to interact effectively with guests and colleagues.
- Sound financial awareness, including an understanding of accounting principles and practices.
- Accountability and resilience, with the ability to work autonomously and under pressure.
- Flexibility to adapt to various work situations and schedules, including evenings, weekends, and holidays, as required by the property's needs.
Company Overview:
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
