What are the responsibilities and job description for the Part-Time Bell/Luggage Attendant position at Proper Hospitality LLC?
Job Summary:
The Bell/Luggage Attendant is responsible for providing excellent guest service by assisting with luggage, guiding guests to their rooms, and ensuring a smooth and welcoming check-in/check-out experience. This role plays a crucial part in creating a positive first and last impression for guests, contributing to their overall satisfaction. The Bell/Luggage Attendant will work closely with other Front Desk team members, Housekeeping, and other departments to ensure guests have a seamless stay.
Essential Job Duties and Responsibilities
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Guest Services:
- Greet guests with a warm, friendly attitude upon arrival and departure, offering a personalized experience.
- Assist guests with their luggage by delivering it to their rooms or picking it up upon check-out.
- Escort guests to their rooms, ensuring they are comfortable and aware of hotel amenities and services.
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Guest Inquiries & Assistance:
- Provide guests with information about the hotel’s services, amenities, and local attractions.
- Offer assistance with special requests such as transportation, directions, and recommendations for dining or leisure activities.
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Handling Luggage:
- Safely handle guests’ luggage, ensuring items are stored or transported without damage.
- Maintain the luggage area organized and secure, ensuring that all items are handled promptly and correctly.
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Lobby & Public Area Maintenance:
- Maintain a neat and orderly lobby and entrance area by picking up any debris and ensuring the area is clean and inviting.
- Ensure that luggage carts, bell carts, and other service equipment are readily available and in good working condition.
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Security Awareness:
- Monitor the security of luggage and personal belongings in public areas, ensuring that items are stored safely.
- Report any suspicious activity or behavior to hotel security promptly.
- Ensure that guest privacy and confidentiality are always maintained, particularly when handling luggage or other personal belongings.
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Health & Safety Procedures:
- Follow proper safety protocols, especially when lifting or transporting heavy items.
- Adhere to all hotel safety policies and procedures, ensuring the safety of guests and staff.
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Team Collaboration:
- Collaborate with the Front Desk and Housekeeping teams to ensure that guest room requests are fulfilled in a timely manner.
- Communicate any guest requests, issues, or feedback to the appropriate team members.
Education and/or Experience
- High School Diploma or equivalent required.
- Previous customer service experience, especially in hospitality, is preferred but not required.
Skills/Specialized Knowledge
- Strong interpersonal and communication skills with a friendly, approachable demeanor.
- Ability to handle physical tasks, such as lifting and transporting luggage.
- Strong organizational skills, with the ability to manage multiple tasks at once.
- Ability to maintain professionalism in a fast-paced environment.
- Basic knowledge of hotel services and local area is an asset.
Physical Demands
- Ability to lift and carry luggage or other items up to 50 pounds.
- Ability to stand, walk, or move for extended periods.
- Ability to push and pull carts, lift luggage, and navigate stairs if necessary.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
