What are the responsibilities and job description for the Restaurant Assistant General Manager position at Proper Hospitality?
Introducing The Shelborne by Proper, a holistic restoration of the iconic Miami beachfront hotel — re-opening in 2025. This extensive renovation will preserve the landmark’s 1940 art deco distinction and authentic charm while modernizing interiors from top to bottom — all embracing the rich heritage originally crafted by Morris Lapidus and Igor Polevitzky, two of the most celebrated Art Deco architects of the mid-twentieth century.
The Shelborne will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar- lounge, and curated cafe. Resort amenities include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.
Job Overview
The Restaurant Assistant General Manager is a dynamic hospitality leader responsible for overseeing daily operations, ensuring impeccable service and driving revenue growth. This role requires a strong blend of operational expertise, team leadership and a deep passion for luxury hospitality. The AGM will work closely with the General Manager and the Director of Food & Beverage to uphold The Shelborne’s standards while creating a world-class dining and social experience for guests.
Key Responsibilities:
Operations & Service Excellence
- Oversee daily operations of the signature outlet, ensuring smooth execution of all service periods
- Maintain and elevate service standards to provide a seamless and personalized guest experience
- Collaborate with culinary and beverage teams to curate seasonal offerings and innovative dining experiences
- Monitor and uphold brand and Forbes-level luxury service standards
- Ensure compliance with health, safety and sanitation regulations
Leadership & Team Development
- Lead, mentor and inspire the front-of-house team, fostering a culture of excellence and hospitality
- Assist in hiring, onboarding and training team members to maintain a high-performing and engaged workforce
- Conduct regular performance evaluations and provide coaching for professional growth
- Foster cross-departmental collaboration to enhance the overall guest experience
Financial & Revenue Management
- Partner with the General Manager and Director of Food & Beverage to achieve revenue targets and profitability goals
- Monitor financial performance, analyze sales trends and implement strategic initiatives to maximize revenue
- Assist in budgeting, forecasting and cost control measures, ensuring optimal resource allocation
- Identify upselling and revenue-enhancing opportunities while maintaining brand integrity
Guest Engagement & Brand Representation
- Act as a brand ambassador, maintaining strong relationships with guests and VIP clientele
- Handle guest feedback and concerns with a proactive, solutions-oriented approach
- Work with marketing and PR teams to drive awareness, special events and guest engagement initiatives
- Stay attuned to industry trends and guest preferences to continuously enhance the outlet’s positioning
Qualifications & Experience:
- Minimum of 3-5 years of leadership experience in a luxury restaurant, high-end lounge or boutique hotel F&B outlet
- Strong background in fine dining or upscale hospitality operations
- Exceptional leadership, communication and interpersonal skills
- Deep understanding of luxury service standards and guest expectations
- Proficiency in financial acumen, including budgeting, cost control and revenue management
- Passion for food, beverage and experiential hospitality
- Experience with POS systems, reservation platforms and operational technology
- Bachelor's degree in Hospitality Management, Business or a related field preferred
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
