Restaurant General Manager

Introducing The Shelborne by Proper, a holistic restoration of the iconic Miami beachfront hotel — re-opening in 2025. This extensive renovation will preserve the landmark’s 1940 art deco distinction and authentic charm while modernizing interiors from top to bottom — all embracing the rich heritage originally crafted by Morris Lapidus and Igor Polevitzky, two of the most celebrated Art Deco architects of the mid-twentieth century. 

The Shelborne will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar- lounge, and curated cafe. Resort amenities include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.

Job Overview

We are seeking a dynamic and visionary Restaurant General Manager to lead our signature dining outlet, delivering an unparalleled luxury dining experience that embodies exceptional service, refined cuisine and a distinct sense of place. As a key leader within The Shelborne, you will oversee all aspects of restaurant operations, guest satisfaction, financial performance and team development to ensure a seamless and memorable dining experience.

Key Responsibilities:

Operational Leadership

• Oversee daily restaurant operations, ensuring flawless execution of service and culinary excellence
• Uphold the highest standards of guest service, anticipating needs and exceeding expectations
• Collaborate closely with the Executive Chef to curate seasonal menus, signature dishes and innovative beverage pairings
• Maintain a keen eye for detail in ambiance, cleanliness and overall guest experience
• Implement and uphold brand standards, service protocols and SOPs aligned with luxury hospitality expectations

Financial & Business Management

• Develop and manage the restaurant’s budget, forecasting revenue, controlling costs and maximizing profitability
• Monitor P&L statements, labor costs, food & beverage costs and other key financial metrics.
• Drive revenue growth through strategic sales initiatives, upselling and special event programming
• Identify and implement cost-control measures while maintaining quality and service excellence

Guest Experience & Brand Positioning

• Elevate the restaurant’s reputation through personalized guest engagement and relationship-building
• Ensure consistent positive guest feedback, monitor online reviews and address guest concerns promptly
• Partner with marketing and PR teams to develop brand storytelling, social media engagement and special events that enhance visibility
• Maintain strong community and industry partnerships, positioning the restaurant as a top dining destination

Team Leadership & Development

• Recruit, train and mentor a high-performing front-of-house team committed to excellence
• Foster a culture of hospitality, teamwork and professional growth
• Conduct regular staff training on service standards, menu knowledge and upselling techniques
• Lead pre-shift meetings and ongoing coaching to ensure seamless service execution

Qualifications & Experience:

• Minimum 5 years of progressive leadership experience in fine dining or luxury hotel F&B operations
• Proven success in managing high-end restaurant operations, financial performance and team leadership
• Strong knowledge of food, wine, cocktails and hospitality trends at the luxury level
• Expertise in P&L management, budgeting and revenue optimization
• Exceptional interpersonal skills, with the ability to inspire teams and build guest relationships
• Experience working in Michelin-starred, Forbes-rated or similar high-caliber dining environments preferred
• Bachelor's degree in Hospitality Management, Business or related field is a plus
• Proficiency in restaurant management software, POS systems and reservation platforms (e.g., OpenTable, SevenRooms)

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.