What are the responsibilities and job description for the Customer Service Representative position at Proper Solutions?
Our client is looking for a Customer Service Representative to join their team. This company specializes in the innovation, production and distribution of custom printed labels and stickers in various shapes / sizes and quantities (up to a million labels). With 7 printing presses on-site in their Production Area, this company is always busy and is a fast-paced work environment. To be successful in this position you will need great communication skills, be goal oriented, attentive to detail, team oriented and receptive to instructions.
As part of a 4-person team in the office at this company you will primarily be responsible for Customer Care – which involves taking orders for labels / stickers over the phone or via email from existing and new customers ( MUST be able to read a ruler and use a calculator ). In addition to taking orders, you will also make outbound follow-up calls that arise during the ordering process; faxing / emailing proofs (all new customers will require a proof for them to approve) and entering final approved orders into the database system. Other duties include filing, making copies, answering general phone calls and help maintain office supplies. All employees are cross trained in all areas such as invoicing, interfacing with the graphics regarding new customer logo / label information, and order entry.
Full-time : Monday – Friday from 8am to 5pm
Pay = $18-20 / hr (DOE)
Salary : $18 - $20
