Property/Lease Administrator

Position Summary

The Property / Lease Administrator, under supervision of the Property Manager, provides general administrative support for the Real Estate Management Team. Assists with tenant customer service. The ideal candidate will contribute to maintaining accurate records and ensuring compliance with lease terms while supporting the overall efficiency of the leasing process, along with performing managerial duties concerning the property as directed. The qualified candidate must be detail-oriented, a self-starter, who is extremely responsible, dependable, highly motivated, able to work in a fast-paced and time-sensitive environment, possess a “can do” work attitude, and be a team player.

Essential Duties and Responsibilities

• Work with tenant accounts to review and address reported discrepancies
• Review and process operating expense reconciliations, including CAM, taxes, insurance, and utilities
• Maintain and update property-specific information as needed
• Work with tenant accounts to review and address reported discrepancies
• Track and file contracts and insurance certificates; maintain follow-up system for expirations
• Prepare and coordinate bid proposals, service contracts, and approved invoices
• Analyze and abstract commercial / residential lease documents
• Financial services and lease management support, with the ability to handle a variety of responsibilities such as accounts payable and receivable, tenant/vendor communications, and budget support
• Tenant Correspondence: Prepare and review correspondence with tenants, including late payment notices, rent increase notifications, and commencement date agreements
• Maintain lease and contract files, as well as other files located within the property management office
• Assist in lease administration activities, including tenant contacts and insurance information; generate reports
• Interface with outside professionals regarding legal, accounting, insurance, tax, and other matters, as appropriate
• Performs other property / lease administrative duties as assigned

Qualifications and Skills

• Strong organizational skills; detail oriented; ability to multi-task
• Ability to give and take direction and to interface with decision makers in a professional manner.
• Ability to maintain confidential information
• Ability to communicate extremely well with a diverse group of personality types both inside and outside of the company
• Proven record of providing excellent internal and external customer service
• Excellent oral and written communications skills

Requirements

• High school graduate; college degree in finance, accounting, or real estate preferred
• Minimum 2-3 years working in the Real Estate Property Management industry
• Property management software experience with AppFolio experience preferred.
• Excellent communication skills, both verbal and written. Must also present a positive, professional image.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Property management: 2 years (Required)
• AppFolio: 1 year (Preferred)

Ability to Commute:

• Norfolk, VA 23503 (Required)

Ability to Relocate:

• Norfolk, VA 23503: Relocate before starting work (Required)

Work Location: In person