Lodging Manager

Looking for a career in hospitality, one should have the leadership skills to run a 10 Room Boutique Inn with great clientele in West Palm Beach.

Duties include

• · Primary point of contact and manage all aspects of Guest's experience from initial reservation to their 5-star review (online, email, phone, in-person) and intentions to return.
• Proactively engage to assess attitudes, seek feedback and address any concerns.
• Ensure facility conditions are up to standard – Clean, lights, trash, music, furniture, patio, parking, baths, etc.
• Manage and schedule Guest Services &Housekeeping functions as per company standards.
• Manage Breakfast and Tea services for the Inn functions (Integrate with kitchen)
• Sales and promotion
• Educate guests on our offerings at any opportunity; facilitate sales (rebooking, dinner to go, retail, etc.). Provide options, when the initial response is likely ‘no’.
• Event sales, planning and execution (focus on group sales and small events) with appropriate Facilities Management and Maintenance. Community relations and reputation management
• Email response and guest communications as well as marketing support Systems and Technology management – telephones, network, sound, inn and restaurant reservation
• Email response and guest communications
• Anticipate concerns or issues and respond to guests’ complaints promptly and professionally.
• Hire necessary Help as needed
• Policy and Procedure adherence

Key Characteristics and Requirements:

• Excellent, intuitive people skills and a natural disposition to engage and enjoy people.
• Customer-centric service attitude.
• Ability to stay calm under pressure, ability to “think on your feet”.
• Excellent communication and organizational skills.
• Experience with hotel and restaurant management is a plus. Willing to train.
• Willingness to learn and grow in the role is essential. Experience in customer-oriented sales and service is a plus.

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In person