Regional Operations Manager

Furniture Delivery/Logistics company seeking an experienced Regional Operations Manager who can make a lasting impact on operations in our Northern California area division. This key leadership role will be responsible for ensuring the productivity, quality of service, and smooth daily operations. reporting directly to the CEO and maintaining a cooperative working relationship with the other two divisions. The ideal candidate will be a proactive manager with a strong background in logistics management. We are looking for someone who is driven by a passion for excellence, takes pride in their work, and is dedicated to creating positive and lasting experiences for both their team and customers.

Key Responsibilities:1. Leadership and Management:

• Lead, manage, and hold accountable the office lead, warehouse lead and delivery drivers.
• Oversee dispatch, and customer service personnel, a staff of approximately 10.
• Provide quotes to customers based on metrics set by upper management.
• Resolve customer complaints or damage claims expeditiously & work to reduce such incidents at all times.
• Foster a collaborative and positive work environment across all divisions.
• Conduct regular performance reviews and provide feedback to the team.
• Lead by example by maintaining positive working environment.
• Inspire and motivate the team to achieve their best while maintaining a supportive atmosphere.

2. Warehouse Productivity:

• Ensure the Los Angeles division meets or exceeds productivity targets.
• Implement strategies to improve operational efficiency and sales performance.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Maintain clean and safe working environment.

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3. Quality of Service:

• Ensure high standards of service quality, timeliness, and customer interaction are maintained at all times.
• Develop and implement quality control procedures.

4. Logistics and Inventory Management:

• Oversee the logistics of deliveries both in the Southern California area and transfers between other divisions.
• Ensure timely and accurate delivery of inventory.

5. Process Development and Best Practices:

• Develop and implement shop processes to enhance operational efficiency.
• Identify and implement best practices to ensure consistency and high standards.

6. Communication:

• Serve as the primary point of contact between the Southern California office and the CEO.
• Communicate shop needs, challenges, and successes to the CEO.
• Implement directives and strategic initiatives from upper management.

Metrics for Success:

• Employee Satisfaction: Foster a positive work environment that leads to high levels of employee satisfaction and retention.
• Maintain and optimize profitability.
• Labor Cost: Maintain and optimize Labor cost to ensure profitability.
• Average Order Value: Increase the delivery order value through upselling and effective customer service.
• Productivity: Maximize the productivity of employees while maintaining high-quality standards.
• % Refunds & Replacements: Minimize the percentage of damages to product.
• Shop Reputation via Google and Yelp Reviews: Maintain and enhance the reputation of the division through excellent service, customer satisfaction, and community engagement.
• Property Cleanliness: Maintain high standards of cleanliness at all times.

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Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field or equivalent years of relevant experience.
• Based in Los Angeles location with need for reliable personal transportation
• Proven experience in operations and/or logistucs management, preferably within the furniture industry.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• Ability to analyze data and make informed decisions quickly.
• Proficiency in inventory management and logistics.

Job Type: Full-time

Pay: $65,000.00 - $175,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Santa Clara, CA 95054 (Required)

Ability to Relocate:

• Santa Clara, CA 95054: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $175,000