What are the responsibilities and job description for the Senior Delivery Solution Architect position at Prophecy?
About Prophecy
Prophecy is the data copilot company. Fortune 500 enterprises - including the largest institutions in banking, insurance, healthcare & life sciences, and technology - rely on Prophecy Data Transformation Copilot to accelerate AI and analytics by delivering data that is clean, trusted, and timely. Prophecy enables all data users and makes them productive by helping develop, deploy, and observe data pipelines on cloud data platforms. Organizations trust Prophecy for the most demanding workloads, including tens of thousands of data pipelines that deliver massive volumes of data for AI and analytics.
Prophecy is backed by top VCs and investors including Insight Partners, SignalFire, Databricks, and JPMorgan Chase.
About the Role
This is an amazing opportunity to be an early engineer in a high-growth, high-potential startup. You will be working with a team of dynamic engineers who take pride in solving complex problems.
We're seeking A players to work with A players. We're a high-growth company on a once-in-a-lifetime journey to revolutionize the way data engineering is done. Be a part of it.
What You'll Do
- Troubleshoot and resolve complex customer issues related to the Prophecy IDE
- Assist with issues around third-party integrations with the Prophecy environment
- Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation and better understand the root cause
- Set clear expectations with customers on the next steps and then meet or exceed them
- Surprise and delight customers, even when problems are not solved quickly
- Provide best practices guidance and support for solutions developed by customers using Prophecy IDE
- Deliver proactive suggestions for improving performance and efficiency in customer-specific environments
- Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests
- Participate in the creation and maintenance of company documentation and knowledge articles
- Be a true proponent of customer advocacy
- Be a team player and coach other team members as needed
- Develop and maintain advanced knowledge of Prophecy IDE architecture and administration
- Support customers and other customer support team members via chat, email and video conference
What You'll Need
Preferred Qualifications
Benefits and Perks
Our Commitment to Diversity and Inclusion
At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.
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Salary : $200
