What are the responsibilities and job description for the Solutions Architect position at Propio Language Services?
Job Type
Full-time
Description
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.
The Solutions Architect works closely with clients, the Client Success team, and internal departments to design and deliver optimal solutions for customer configurations and integrations. This role focuses on implementing client configuration tickets, troubleshooting production issues, and acting as a bridge between system integrations and product teams to drive platform improvements. A strong ability to communicate technical solutions, problem-solve, and proactively suggest enhancements is key to success in this position.
Requirements
Key Responsibilities :
- Client Configuration :
Complete and implement client configuration tickets in line with project requirements and deadlines
Collaborate with the Client Success team to review and discuss configuration settings
Troubleshoot and resolve production issues promptly, ensuring minimal disruption to client operations
Serve as a liaison between the System Integrations team and the Product team to identify and communicate areas for platform improvement
Qualifications :
