HK Supervisor

Job Title: Housekeeping Supervisor

Location: Little Havana

Reports to: Property Manager

Schedule: Full-Time, including weekends and holidays as needed

Position Overview:

The Housekeeping Supervisor is responsible for overseeing all day-to-day cleaning operations across multiple residential properties. This includes supervising cleaning staff, coordinating turnover schedules, ensuring cleanliness standards are met, managing inventory, and liaising with operations and maintenance teams. The role demands both leadership and hands-on participation in cleaning duties when necessary.

Key Responsibilities:

Operational Oversight

• Supervise and support a team of housekeepers (cleaners)

• Oversee daily and weekly cleaning schedules for both short-term and long-term units

• Ensure timely completion of turnovers and biweekly cleanings in long-term units

• Perform quality checks after cleanings to ensure standards are consistently met

• Step in to assist with cleaning when necessary, during high-volume days

Scheduling & Coordination

• Keep the team operational staff wise. Hiring is main responsibility for this role.

• Communicate with operations and front-of-house to confirm guest check-in/out times

• Coordinate with the laundry service for timely pickup and drop-off

Inventory & Supplies

• Maintain inventory of cleaning supplies, uniforms, and tools

• Track supply usage and submit requests for restocking

• Ensure carts and kits are prepped daily for cleaning staff

Reporting & Accountability

• Track attendance, hours worked, and performance of team members

• Report maintenance issues or guest-related damages immediately

• Ensure completion of daily logs, checklists, and quality reports

Communication & Leadership

• Train, onboard, and support new cleaning staff

• Foster a respectful, accountable team environment

• Report to management with daily updates, issues, and suggestions for improvement

Qualifications:

• Proven experience in housekeeping or hospitality (1–2 years in a supervisory role preferred)

• Strong organizational and time-management skills

• Eye for detail and high cleanliness standards

• Comfortable using smartphones, messaging apps, and Google Sheets

• Ability to lead by example and work independently

• Bilingual (English/Spanish) is a plus