What are the responsibilities and job description for the Amazon Order Specialist position at Propper International Sales?
What can Propper offer you?
We are offering a full-time, on-site position, Monday-Friday day shift 8:30a-4:30p, located at our Distribution Center in Dickson, TN. This Amazon Specialist position starts off at $20.00 an hour. In addition to competitive wages, Propper also offers a fully comprehensive benefits package to include Health and Wellness (medical, dental, vision, HSA, FSA, etc); Paid Time Off Program (that begins after 60 days) and 8 paid Holidays; and Financial Security Benefits (401K, Life Insurance, Short/Long Term Disability (Employer paid and supplemental). Propper also offers opportunities for career advancement. It takes many departments working together to be successful. Getting a start in logistics is a great way to learn all about our products, from how they are made all the way through to delivering them to the customer.
Our focus is on our employees first. After all, without the employees, Propper would not exist. So we strive for a healthy work-life balance and professional personal growth. The positive team based, down to earth culture makes Propper a place you want to come in and do great things with.
Who is Propper?
We got our start in 1967 with a contract for the U.S. Navy, manufacturing the iconic "Dixie Cup" hat worn by U.S. sailors. Over the decades, we've supplied more than 120 million garments to the U.S. Department of Defense, law enforcement agencies, and the public safety community.
You may not have heard of us, but you've seen our work.
Our heritage informs how we operate. We are a retail brand, but we still think like a contract manufacturer. Contracts aren't won by selling a particular lifestyle, telling unique stories, or appealing to emotion. They are won with features, quality, and demonstrable value. Contracts are won on the concrete.
This mentality drives every aspect of our production. Make it Work. Make it Last. Make it Real. Or don't make it at all.
A Day in the Life:
As our Amazon Order Specialist, your day begins by accessing the Amazon Vendor Central portal to review and process new orders. You follow Amazon's routing instructions, ensuring every order is accurately entered and updated. Throughout the day, you track all orders-new, routed, problematic, or shipped-keeping our records current. When issues arise, you promptly inform management for swift resolution.
You adhere to our Standard Operating Procedures to maintain consistency and compliance. You follow up on orders to ensure timely processing and completion. Your role includes performing clerical duties, responding professionally to customer inquiries, and providing accurate information to resolve issues.
You manage records of collections and payments, ensuring they align with corporate policies. You reconcile and verify billings for accuracy and document route accounting activities clearly.
Compliance is key in your role, ensuring all corporate policies in route settlement functions are met with high standards of integrity and accuracy. You troubleshoot shipping problems promptly and monitor on-time dock performance, addressing any issues that impact schedules. Updating Staging POD 5s and managing resource allocation are also your responsibilities.
You maintain performance tracking metrics for on-time dock performance, utilization, and misloads, providing regular reports to management. Your understanding of shipping requirements, rules, and obligations ensures smooth and compliant operations.
The Right Candidate Will Have:
The ideal candidate will have a high school diploma or equivalent, with an associate degree or higher preferred. They will bring previous experience in a similar role or in logistics, supply chain, or inventory management. Proficiency in using Amazon Vendor Central and Apprise systems is essential, along with a strong understanding of shipping requirements, rules, and obligations. Excellent communication and interpersonal skills, combined with strong organizational skills and meticulous attention to detail, are crucial. The ability to multitask and manage time effectively in a fast-paced environment, proficiency in Microsoft Office Suite (Word, Excel, Outlook), and the ability to work independently and as part of a team are all vital. Additionally, strong problem-solving skills and the ability to troubleshoot issues effectively will ensure success in this role.
Join our team and be the driving force behind our Amazon operations, ensuring seamless order processing and top-notch customer satisfaction!
Salary : $20