Front Desk Receptionist - Evening Shift- 12pm to 8:30pm

Job Description

ProScan Imaging is seeking a full-time, Front Desk Coordinator for the Naples locations with availability for an evening shift schedule.

General Description: Provide scheduling support for Proscan Imaging by answering incoming telephone calls and checking in patients for their exams.

Duties and Responsibilities of this Level

• Answer patient calls efficiently ensuring accurate registration, appointment scheduling, safety screening
• Discuss Insurance benefits, as well as patient’s financial responsibilities.
• Pleasant and accurate response to patient’s questions and needs by editing, canceling or re-scheduling appointments
• Identify and escalate priority issues to the appropriate manager(s)
• Perform additional duties as assigned

Required Qualifications at this level

Education: High School diploma or equivalent

Knowledge, Skills, and Abilities:

• Excellent customer service skills and attitude
• Ability to work under extreme pressure in a fast paced Call Center
• Knowledge of medical terminology
• Excellent attention to detail
• Excellent written and oral communications
• Computer, telephone, fax machine utilization
• Knowledge of HIPPA rules and regulations

Physical:

• Reading/Seeing/Writing - Requires the ability to read written communication. Employee must be able to write legibly as well as possess eye-hand coordination and manual dexterity to perform typing functions and operate appropriate equipment.
• Speaking/Hearing - Ability to communicate effectively with all ages of patients, families and/or significant others, physicians, co-workers, third-party payors and others requiring appropriate information as it pertains to the services provided by ProScan and the Central Billing Department. Must be able to communicate on a one-to-one basis using appropriate grammar, vocabulary and word usage. Requires clear speech and auditory acuity.
• Body - Moderate physical demands due to prolonged sitting. Some bending and stretching required. Able to move independently. Must be able to move objects and boxes of supplies, weighing up to 20 pounds.

Job Type: Full-time

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: From $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Computer Skills: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: Multiple locations

Salary : $20