Technical Field Service Representative

About Our Client:

ProSearch was established in Portland, Maine in 1994 to provide companies with a full range of search, staffing, and contracting services, specializing in various functional areas.

Job Summary:

Copier Service Technician II will be responsible for maintaining, servicing, and repairing copier equipment at client sites in a timely, high-quality, and cost-effective manner.

This is a contract-to-hire position that requires reliable transportation as you will be traveling to the coastal area, covering Wascaseset, Camden, Rockland, Belfast regions. The role will convert to a permanent position after a successful contract.

Responsibilities:

• Troubleshoot, diagnose, and resolve maintenance and repair issues at client locations within a designated territory using diagnostic tools, services aids, and product manuals.
• Inventory management and control for tools, parts, and supplies in vehicle stock; participate in regular inventory checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Represent our client in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.

Requirements:

• Sharp, Canon, HP, and/or Konica direct service experience preferred but not required.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company-specific programs.
• Contribute to building a positive team spirit.
• Familiarity with industry-standard equipment and technologies.