General Manager – ProService Business Unit

WHO WE ARE At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

WHAT YOU’LL DO

As the General Manager of a $50M business unit, you will drive market expansion, innovation, and profitability in a fast-growing, dynamic environment. You will take full ownership of strategy, execution, and performance, ensuring sustainable growth and operational excellence. In this high-impact leadership role, you will optimize pricing models, spearhead go-to-market initiatives, and work with cross-functional teams to enhance client acquisition, retention, and overall business efficiency.

• Own and scale a $50M revenue product offering, optimizing pricing models, client acquisition, retention, and operational performance to drive double-digit annual growth.

• Develop and execute bold go-to-market strategies, product differentiation, and pricing models that maximize profitability.

• Drive new business growth, improve customer retention, and unlock new revenue streams.

• Streamline operations, reduce costs by at least $1M annually, and increase key performance metrics by at least 10% within the first six months.

• Partner with finance, sales, marketing, and operations to ensure seamless strategy execution.

• Build new products and services that enhance ProService’s competitive advantage and market leadership.

• Negotiate vendor contracts and develop strategic relationships to enhance business efficiency and profitability.

SUCCESS IN YOUR FIRST 12 MONTHS

• Achieve $1M in “low hanging fruit” gross profit improvement and improve three key KPIs by at least 10%.
• Build a business plan that positions the unit for long-term, sustained profitability and market leadership.
• Lead pricing and retention strategies, optimizing the book of business for profitable growth and client satisfaction.
• Deliver high-impact wins—through strategic partnerships, client expansions, or game-changing innovation.
• Build & execute a roadmap that aligns with ProService’s broader growth strategy, setting the stage for multi-year scaling and industry leadership.

WHAT YOU BRING

• Proven product ownership experience with tangible revenue and profitability gains.

• Strong analytical and problem-solving skills, with expertise in market dynamics, pricing strategies, and financial levers.

• Exceptional communication and interpersonal abilities, enabling successful collaboration across teams and with key stakeholders.

• Demonstrated ability to optimize workflows, eliminate inefficiencies, and lead high-performing teams.

• Customer-centric mindset with a strong focus on retention, product differentiation, and long-term defensibility.

• Dynamic and adaptable, thriving in fast-paced, high-stakes environments while balancing vision and execution.

• Broad understanding of insurance offerings and claims management (preferred) to drive better business outcomes.

Your unique background, perspectives, and experience matter to us. Even if you don’t check every box, we encourage you to apply and share your story.

WHY YOU’LL LOVE PROSERVICE At ProService Hawaii, we’re not just about work—we’re about creating a community where people thrive. Here’s what makes us stand out:

• Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.

• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.

• Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you’ll have the tools and support to reach your full potential.

• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $200,000 to $240,000 per year, depending on experience and qualifications.

Salary : $200,000 - $240,000