What are the responsibilities and job description for the Relations Specialist I position at ProService Hawaii?
Who We Are
At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.
What You’ll Do
As a Relations Specialist I, you’ll serve as the first point of contact for employees calling in with HR-related questions. You’ll represent the ProService brand through every phone interaction—answering questions, solving problems, and guiding employees through our systems with clarity and empathy. You'll work cross-functionally with HR service teams, ensuring that every employee receives timely, accurate, and professional support.
WHY YOU’LL LOVE PROSERVICE
At ProService Hawaii, we’re not just about work—we’re about creating a community where people thrive. Here’s what makes us stand out:
At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.
What You’ll Do
As a Relations Specialist I, you’ll serve as the first point of contact for employees calling in with HR-related questions. You’ll represent the ProService brand through every phone interaction—answering questions, solving problems, and guiding employees through our systems with clarity and empathy. You'll work cross-functionally with HR service teams, ensuring that every employee receives timely, accurate, and professional support.
- Manage Inbound Calls: Handle a high volume of inbound calls from employees, responding to HR inquiries and routing complex issues as needed.
- Resolve Employee Concerns: Provide clear answers on payroll, benefits, tax withholdings, and other common HR topics while ensuring issues are fully resolved or escalated.
- Support Self-Service Navigation: Assist employees in navigating HR systems (e.g., HRP, UltiPro, Prism HR, iSolved) to complete tasks independently when appropriate.
- Maintain Accurate Records: Process updates and verifications related to employee records with attention to detail and confidentiality.
- Collaborate with Internal Teams: Escalate calls or open support cases using Salesforce, ensuring timely follow-up and accurate case handling.
- Proven success in a high-volume, customer-facing role
- Demonstrated ability to maintain poise and professionalism under pressure.
- Strong verbal communication, problem-solving, and active listening skills.
WHY YOU’LL LOVE PROSERVICE
At ProService Hawaii, we’re not just about work—we’re about creating a community where people thrive. Here’s what makes us stand out:
- Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.
- Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.
- Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you’ll have the tools and support to reach your full potential.
- Flexibility: We offer hybrid work options for Hawaii-based candidates and remote opportunities for mainland candidates willing to work in Hawaii Standard Time (HST), ensuring balance and connectivity no matter where you are.
- Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $18.00 - $21.00 per hour, depending on experience and qualifications.
Salary : $18 - $21
