Retirement Support Specialist

WHO WE ARE
At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii's largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we're dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

WHAT YOU'LL DO
As a Retirement Support Specialist, you will play a critical role in ensuring accuracy and efficiency in our retirement benefits operations. You will provide temporary support to the retirement benefits team by handling administrative data entry and assisting with 401(k) non-discrimination testing and client-retained plans. This role is a temporary contract position for 3-6 months. Your primary responsibilities include:

• Accurate Data Processing: Maintain a 99.8% accuracy rate in processing enrollment-related tasks and requests.

• Independently Handle Transactions: By the end of your third week, independently process over 65% of daily enrollments without assistance.

• Report Auditing & Issue Resolution: Audit reports for accuracy, ensure proper billing compliance, and resolve discrepancies.

• Timely Documentation: Track, collect, and input enrollments and inquiries from clients and work-site employees with precision.

• General Benefits Support: Assist with benefits-related administrative tasks and projects to ensure smooth execution of retirement services.

WHAT YOU BRING

• Experience in a fast-paced, detail-oriented customer service environment.

• Proficiency in Excel, Word, and Google Applications, with the ability to quickly learn new systems.

• Strong organizational and planning skills to manage multiple priorities effectively.

• Analytical skills to identify problems, analyze data, and develop actionable solutions.

• Ability to build positive relationships and collaborate as a team player.

• Strong verbal communication skills to ensure clarity and timeliness in interactions.

• High attention to detail, ensuring accuracy in all tasks.

Your unique background, perspectives, and experience matter to us. Even if you don't check every box, we encourage you to apply and share your story.

WHY YOU'LL LOVE PROSERVICE
At ProService Hawaii, we're not just about work-we're about creating a community where people thrive. Here's what makes us stand out:

• Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.

• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.

• Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you'll have the tools and support to reach your full potential.

• Flexibility: We offer hybrid work options for Hawaii-based candidates and remote opportunities for mainland candidates willing to work in Hawaii Standard Time (HST), ensuring balance and connectivity no matter where you are.

• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $20-$24 per hour, depending on experience and qualifications.