Office Coordinator

WHO WE ARE

At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii's largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we're dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

WHAT YOU'LL DO

As the Office Coordinator, you will be the frontline connection between ProService Hawaii and our clients, worksite employees, and vendors. You'll ensure seamless customer interactions while maintaining operational excellence and supporting various administrative functions.

• Provide exceptional service to walk-ins and manage administrative tasks, including processing new hire paperwork, benefits forms, unemployment documents, and more.
• Handle high volumes of incoming calls with efficiency, ensuring accurate routing and maintaining exceptional client satisfaction.
• Manage payroll distribution, including printing, shipping, and maintaining distribution expenses within budget.
• Oversee office management tasks, such as supply inventory, conference room scheduling, and vendor relationships.
• Lead the Front Office Team by training new hires, running team huddles, and implementing process improvements to enhance service delivery.

WHAT YOU BRING

• Proven expertise in customer service, with a strong focus on relationship building and delivering exceptional results.

• Administrative competence, including data entry, document processing, and scheduling across multiple departments.

• Ability to manage high call and case volumes while maintaining efficiency and accuracy.

• A passion for innovation, with a track record of improving processes to enhance operational effectiveness.

• Familiarity with HR-related tasks (preferred), such as onboarding, benefits administration, and compliance.

Your unique background, perspectives, and experience matter to us. Even if you don't check every box, we encourage you to apply and share your story.

WHY YOU'LL LOVE PROSERVICE

At ProService Hawaii, we're not just about work-we're about creating a community where people thrive. Here's what makes us stand out:

• Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.

• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.

• Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you'll have the tools and support to reach your full potential.

• Flexibility: We offer hybrid work options for Hawaii-based candidates and remote opportunities for mainland candidates willing to work in Hawaii Standard Time (HST), ensuring balance and connectivity no matter where you are.

• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $18.00 - $21.00 per hour, depending on experience and qualifications.