Retirement Services Consultant

WHO WE ARE
At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii's largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we're dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

WHAT YOU'LL DO

As the Retirement Services Consultant, you will serve as the subject matter expert and primary point of contact for ProService's Multiple Employer Retirement Plan (MEP). Your mission is to ensure compliance, maintain strong vendor relationships, and deliver superior client service. By leveraging your expertise in 401(k) administration and compliance, you will drive continuous improvement in ProService's retirement offerings while balancing strategic oversight with hands-on support for clients and internal teams.

• Vendor Management - Oversee vendor activities for new client onboarding, daily plan administration, and compliance monitoring, ensuring seamless service delivery.
• Client Consultation - Act as a trusted advisor on retirement plans, providing clients and internal teams with expert guidance, problem resolution, and training.
• Compliance Management - Manage all aspects of retirement plan compliance, including year-end reporting, audits, and regulatory filings, ensuring timely and accurate completion.
• Training & Education - Facilitate educational and enrollment sessions for clients and internal stakeholders to increase understanding and engagement with the Multiple Employer Plan (MEP).
• Operational Excellence - Continuously evaluate and enhance retirement plan operations to align with client needs and industry standards.

WHAT YOU BRING

• Expertise in 401(k) plan administration, including Multiple Employer Plans (MEPs) and ERISA regulations.
• Strong analytical, problem-solving, and project management skills.
• Exceptional verbal and written communication skills, with the ability to present complex information clearly.
• Proven ability to deliver high standards of customer service and foster strong client and vendor relationships.
• Proficiency in HRIS platforms (e.g., UltiPro, HR Pyramid) and advanced Microsoft Excel skills.

Your unique background, perspectives, and experience matter to us. Even if you don't check every box, we encourage you to apply and share your story.

WHY YOU'LL LOVE PROSERVICE
At ProService Hawaii, we're not just about work-we're about creating a community where people thrive. Here's what makes us stand out:

• Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.
• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.
• Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you'll have the tools and support to reach your full potential.
• Flexibility: We offer hybrid work options for Hawaii-based candidates and remote opportunities for mainland candidates willing to work in Hawaii Standard Time (HST), ensuring balance and connectivity no matter where you are.
• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $75,000.00 - $100,000.00 per year, depending on experience and qualifications.