Technology Support Specialist

The world’s leading organizations and global players choose Proskauer to represent them when they need it the most. With 800 lawyers in key financial centers around the world, we are known for our pragmatic and business-savvy approach.

Proskauer is the place to turn when a matter is complex, innovative and game-changing. We work seamlessly across practices, industries and jurisdictions with asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, entertainment industry legends and other industry-redefining companies.

The Technology Support Specialist must have the ability to work independently with various levels of lawyers, management and staff, both internal to the Firm as well as with external hardware & software vendors. The Specialist must be able to communicate work issues, report work progress, and keep accurate records in a professional manner. Configuring hardware, such as workstations, printers, and mobile devices is required, as well as the ability to assist with non-standard home systems and software. Must be adept at troubleshooting and resolving hardware, software, operating system, and networking problems.

Responsibilities

• Log all incoming incidents and requests as well as actions taken to resolve them.
• Respond to incident and request escalations from Help Desk and provide technical assistance to other Technology Support Specialists.
• Diagnose complex technical issues and involve appropriate resources to speed problem resolution.
• Maintain and improve knowledge of Firm-supported tools, applications and hardware.
• Provide follow-up status to end users in accordance with specified support policies and procedures.
• Increase personal knowledge of Firm’s business environment with the goal of improving overall business alignment.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree from 4-year College, preferred. Professional certification a plus.
• 3 years’ experience in a professional environment with progressive and sustained increase in knowledge and responsibility. Law firm experience is desired.
• In-depth technical background and abilities including experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry applications.
• Strong knowledge of other products including desktop hardware and peripherals, phones, A/V equipment (PCs, notebooks, printers, scanners, and iPhones).
• Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers.
• Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections.
• Demonstrated success in effective delivery of customer service with a commitment to working closely with other members of the Firm’s technology team.
• Strong interpersonal skills, including the ability to listen effectively and the ability to present oneself in a calm, professional manner under pressures of time and schedule.
• Flexibility regarding work schedule to meet position needs outside of regular business hours and to carry and respond to a Firm-provided mobile device.
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Listens, comprehends and understands end user needs, and uses experience to react accordingly.
• Demonstrated ability to consistently communicate with lawyers and staff so that instructions are clearly presented, consistently understood, and feature excellent oral and written communication techniques.

This position will require physical presence in Proskauer’s offices on a regular basis (5 days per week). The anticipated compensation for this position is $65,000 - $80,000. The actual salary offered will be based on a number of factors, including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

Proskauer is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.