What are the responsibilities and job description for the Client Services Representative position at ProSkill?
ProSkill Services is a leading residential service company specializing in plumbing, heating, and air conditioning. Our mission is to deliver exceptional service and 100% customer satisfaction across the North Valley. We are looking for a dedicated Client Services Representative to join our team and ensure every customer interaction is positive and professional.
Position Overview: The Client Services Representative plays a vital role in providing excellent customer service by assisting clients with scheduling, inquiries, and support. This full-time, non-exempt position reports directly to the Client Services Manager and requires strong communication, multitasking, and problem-solving skills.
Key Responsibilities:
- Manage inbound calls for service scheduling.
- Coordinate appointments for maintenance, repairs, and equipment replacement.
- Respond to email and web portal inquiries for scheduling requests.
- Conduct outbound calls to existing clients for follow-ups and scheduling.
- Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.
- Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.
Required Skills & Qualifications:
- Bilingual in Spanish (preferred but not required).
- Strong commitment to superior customer service.
- Excellent phone etiquette and interpersonal skills.
- Outstanding written and verbal communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Sound judgment and problem-solving skills with a calm, professional approach.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Ability to talk and type simultaneously; typing speed of at least 40 words per minute.
- Previous experience handling high call volumes in a dynamic environment.
- Successful completion of pre-employment drug screening and background check.
Education & Experience:
- 2-3 years of experience in a call center or customer service role.
Physical Requirements:
- Frequent sitting, typing, and phone communication.
- Occasional standing, walking, reaching, and kneeling.
- Ability to lift up to 10 pounds occasionally.
- Strong visual acuity for reading screens and written documents.
Benefits:
- 401(k) retirement plan.
- Medical, dental, and vision insurance.
- Life insurance coverage.
- Paid vacation and holidays.
#PRO
About ProSkill Services:
Thousands of people across the North Valley have become ProSkill life-long customers. Our plumbers, electricians and HVAC technicians are highly trained professionals with genuinely good hearts and great personalities. We're located in beautiful Anthem Arizona, just North of Phoenix, and we service the entire Northern part of the Valley. Our AC and heating experts, electricians and plumbers in Anthem cover everything from Scottsdale to Glendale to Surprise. Electrical work, plumbing, heating and air conditioning is our life!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
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