What are the responsibilities and job description for the Customer Care Specialist position at ProSomnus?
- Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness.
- Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers.
- Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system.
- Proactively maintain communications with callers throughout the analysis and resolution process.
- Demonstrate experience in problem resolution and technical problem identification.
- Resolves customer problems, disputes and complaints in an efficient, professional manner and according to company policy.
