Branch Manager

Role: Branch Manager Reports To: Chief Operations Officer

Job Summary: The Branch Manager will direct and supervise the day-to-day operations at the assigned branch location, ensure the delivery of quality customer service, and oversee the achievement of organizational goals.

Duties and Responsibilities:

• Collaborates with corporate management and department management to set reasonable sales goals.
• Achieves sales and gross profit goals through teaching, coaching, and training of branch staff.
• Collaborates with VP of Operations to set branch performance standards. Standards may be based on financial and operational goals.
• Maintains a safe working environment in accordance with company policy and procedure.
• Maintains a proper certification and upkeep of all branch equipment and facilities.
• Conducts weekly staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Provides daily direction and communication to employees so that customer calls, showroom walk-ins, counter customers, and deliveries are addressed in a timely and efficient manner.
• Leads employee performance reviews, engages in and assists with corrective action in conjunction with Human Resources Department in a timely and effective manner.
• Identifies training needs and opportunities; assists developing, monitoring, and implementing those plans with employees.
• Maintains and develops positive relationships with existing and prospective clients while demonstrating excellent customer service and setting an example for other staff.
• Ensures the branch meets or exceeds the service expectations pertaining to each customer.
• Participates in community activities to promote the organization in conjunction with VP of Sales and Marketing.
• Manages P&L and Weekly Branch Reports as required by the VP of Operations
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills with the ability to effectively train others.
• Proficient with Microsoft Office.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times.
• By signing below, I have been made aware of the requirements of the position and certify that I am able to perform the duties assigned.