What are the responsibilities and job description for the Desktop Support Engineer position at Prosource?
Description
Prosource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces 2024 honor by The Enquirer. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 drivers of engaged cultures that are critical to the success of any organization including alignment, execution, and connection, just to name a few.
The responsibilities of the Desktop Support Engineer shall include, but not be limited to, the following:
Desktop Support Engineers shall possess the training, certifications and/or experience sufficient to demonstrate the ability to perform the tasks described herein for said position. The following are examples of training, certifications, and experience that may demonstrate an individual has the ability to perform the tasks required of the Desktop Support Engineer (the most current versions of certifications are preferred):
Desktop Support Engineers shall have at least two (2) years or more experience in hardware break/fix and/or help desk support on an assignment of similar size, scope, and complexity as described herein AND at least half of the Desktop Support Engineers shall have at least four (4) years or more experience in hardware break/fix and helpdesk support on an assignment of similar size, scope, and complexity as described herein
Prosource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces 2024 honor by The Enquirer. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 drivers of engaged cultures that are critical to the success of any organization including alignment, execution, and connection, just to name a few.
The responsibilities of the Desktop Support Engineer shall include, but not be limited to, the following:
- Configure, install, repair, and maintain hardware and software
- Install, support, troubleshoot, evaluate, and recommend software, both proactively and by request
- Research, suggest, plan, and implement hardware and software upgrades and expansions
- Research, evaluate, test, recommend for approval, and implement hardware and software as approved
- Clean, repair, or replace workstations infected with viruses, spyware, or other malicious programs, as requested
- Research, test, recommend for approval, and implement approved hardware and software
- Create and maintain documentation of tasks and procedures for setting up and maintaining hardware and software
- Verify that all Hardware receives approved Hardware Enhancements and Upgrades
Desktop Support Engineers shall possess the training, certifications and/or experience sufficient to demonstrate the ability to perform the tasks described herein for said position. The following are examples of training, certifications, and experience that may demonstrate an individual has the ability to perform the tasks required of the Desktop Support Engineer (the most current versions of certifications are preferred):
Desktop Support Engineers shall have at least two (2) years or more experience in hardware break/fix and/or help desk support on an assignment of similar size, scope, and complexity as described herein AND at least half of the Desktop Support Engineers shall have at least four (4) years or more experience in hardware break/fix and helpdesk support on an assignment of similar size, scope, and complexity as described herein
- Microsoft Certified: Microsoft 365 Fundamentals
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft 365: Security Administrator Associate
- CompTIA A Server
