What are the responsibilities and job description for the Airport Customer Service Dispatcher position at Prospect Airport Services?
Duties:
Airport wheelchair dispatchers are responsible for dispatching agents to meet and assist airline passengers with disabilities throughout the airport. Additionally, these agents communicate with airline staff, track passenger records, keep an inventory of equipment and hand out tablets & radios to employees. Other duties include but are not limited to;
- Distributing incoming flight/passenger information to frontline agents & supervisors
- Maintaining lines of communication with frontline agents, leadership, and applicable airline staff though the use of two-way radios
- Recording and maintaining passenger service logs utilizing our dispatch system, AvTech Connect
- Answering inbound telephone calls
- Periodically providing passengers with wheelchair service or other assistance, as needed
Qualifications:
- Applicants must have a valid drivers license or state ID and be able to pass a federal background check
- Must be 18 years of age or older
- Must be able to physically perform required work
- Professional appearance
- Customer service skills
- Dependable, self motivated and responsible
- Ability to work a flexible, rotating schedule, including nights, early mornings, and weekends
Available Shift(s): 4:00 AM - 12:30 PM, 1:00 PM - 9:30 PM
About Prospect Airport Services:
Prospect Airport Services has over five decades of experience in the airline industry. With over 11,000 motivated associates and cutting edge proprietary technology geared up at full strength every day to meet the challenges of the air transportation industry. We provide superior customer service and top quality experiences while maintaining the highest levels of safety in everything we do. Our employees continually strive for professional excellence with a strong work ethic and integrity.
We are looking for applicants that take pride in their appearance, are responsible for their attendance, and that are comfortable working with passengers in an airport environment. For a number of people this job has served them well as a gateway to opportunities within the airline industry. Additionally, Prospect has many opportunities for advancement, both in Atlanta (ATL) and in the thirty-two other airports we service nationwide.
Prospect Airport Services is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $12.50 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overtime
- Weekends as needed
Application Question(s):
- Are you available to work weekends?
Experience:
- Customer service: 2 years (Required)
- Time management: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Salary : $13
