What are the responsibilities and job description for the Airport Customer Service Trainer position at Prospect Airport Services?
Job Summary:
We are seeking a highly motivated and experienced Airport Customer Service Trainer to join our team at Denver International Airport (DEN). As a Trainer, you will play a critical role in training new hires and conducting recurrent training sessions for our dedicated team of employees who provide wheelchair assistance services. Your expertise in best practices, airport rules and regulations, company and airline safety requirements will ensure our team delivers exceptional customer service while maintaining the highest levels of safety and professionalism.
Responsibilities:
- Conduct comprehensive training sessions for new hires, equipping them with the necessary skills and knowledge to provide wheelchair assistance services at DEN.
- Conduct recurrent training sessions to reinforce skills and ensure ongoing adherence to safety protocols and service standards.
- Stay up to date with industry best practices, airport rules and regulations, company, and airline safety requirements, and incorporate them into training programs.
- Maintain accurate and up-to-date training records, both in hardcopy and digital formats, ensuring compliance with regulatory standards.
- Perform safety audits regularly to identify areas for improvement and ensure compliance with safety protocols.
- Collaborate with team members and management to identify training needs and develop customized training programs.
- Attend a two-day certification class at the Prospect Academy in Dallas, TX (expenses covered by Prospect) and complete other relevant airline certifications as required.
Schedule and Benefits:
- Work week: (Denver International Airport and office) Monday to Friday, 08:00 AM to 4:30 PM.
- Advancement opportunities available.
- RTD Eco Pass is provided to full and part-time employees.
- Medical, dental, and vision insurance available after 60 days for full-time employees.
Qualifications:
- Must possess a valid driver's license or state ID and be able to pass a federal background check.
- Minimum age requirement: 18 years or older.
- Ability to perform physically demanding tasks required for the role.
- Professional appearance and excellent customer service skills.
- Dependable, self-motivated, and responsible, with reliable transportation.
- Prior leadership and/or training experience is required; prior aviation experience is preferred.
- Proficiency in Microsoft Office (Word, Excel, etc.) is required.
About Prospect Airport Services:
Prospect Airport Services has been a leading provider in the airline industry for over five decades. With a team of over 12,000 motivated associates and state-of-the-art technology, we are committed to delivering superior customer service, top-quality experiences, and the highest levels of safety. Our employees uphold professional excellence, a strong work ethic, and unwavering integrity.
Join our team if you take pride in your appearance, have excellent attendance, and enjoy working with passengers in an airport environment. Many individuals have used this job as a stepping stone to further opportunities within the airline industry. Prospect Airport Services offers numerous advancement opportunities, both in Denver (DEN) and at the thirty-two other airports we service nationwide.
Prospect Airport Services is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Training & development: 2 years (Required)
- Leadership: 2 years (Required)
- Customer service: 3 years (Required)
- Time management: 3 years (Required)
Work Location: In person
Salary : $23
